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Excellent 8.9
Based on 3366 reviews

Recent customer comments

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based on 3366 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7

Diong H.
March 18, 2015
conveniently located
staff friendliness, clean and tidy room, conveniently located
stay was pleasant, until on the last day, we had peking duck at your chinese restaurant, could have given more thought and recommendation since it is shared by 2 persons only, that sort of spoil it

Michael W.
March 17, 2015
Great Mix
Apart from the business aspect of excellent conference facilities, great food it is also in an excellent location to walk to KLCC
A nice hotel in a good location that benefits both the business and casual traveller.

Philipp C.
March 16, 2015
Wonderful experience
Very welcoming and helpful staff. Good location. Great pool
It was our first time in Malaysia. The Shangri-la was a perfect entrance point for our journey. The room was perfect. Exactly what we expected. The hotel staff were extremely helpful and kind. They made us feel very welcomed. The hotel pool is a great feature. With its spacious sunbed area and the food/drink service, it served as a welcome oasis of tranquility and respite from the harsh sun rays.

Carlos L.
March 15, 2015
Nice location but rooms a bit old
location, staff
Was a ice stay, rooms a bit old and breakfast need improvements, expecting more for a 5 star hotel.

Jae S.
United States
March 12, 2015
Consistently Excellent
Service, cleanliness and location
Always excellent!

Nathan S.
March 11, 2015
Best hotel I have stayed in
The overall ambience of this hotel is brilliant. Absolute opulence. The gym and pool facilities are first class and the rooms was very luxurious
The stay was perfect. The hotel staff are fantastic and the hotel itself has a very high end feel, but without a break the bank price tag.

Sian D.
United Kingdom
March 10, 2015
A great place to stay for some chill out time
location, comfort and price
A great place to stay for a treat

Kamil E.
March 06, 2015
Check in service clean service

March 06, 2015
Nice and exclusive hotel
Cleanliness, location and ambience
It was good and pleasant

March 03, 2015
Staffs are very friendly, relaxing rooms & unlimited, fast & free wifi connection