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Excellent 8.9
Based on 3339 reviews

Recent customer comments

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based on 3339 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Nur R.
January 20, 2015
just so-so
service,the staffs ,the bed
I booked the room because my company held an event here but although i was impressed with the service the food served during dinner was stale and maybe undercooked.most of my colleague including myself had stomach ache and food poisoning after the is small compared to the other 5 star hotels in kl.

Bruna B.
January 19, 2015
The best choice
Service, food, comfort
The service is great, very attentive staff, didn't have to wait a second to check in. They brought us to the Horizon Club for check in and even thou we arrived much earlier then check in time they sent us straight to our room, that was really great as usually hotels will charge for early check in. The horizon club was great and not too crowded, cocktail hour was a very fun thing to do in the evening. The room is big with nice furniture and a very comfortable bed, very big bathroom, the whole room was very comfortable. The view from our room was not amazing but I don't really care for that. It is really close to the Petronas Towers and as we only had one day to spend in Kuala lumpur we went there and it was very close by walk and many shopping malls, restaurants and stores around. The location is really great. The swimming pool is a bit small and could use some renovation. The breakfast is really good, great selection of food and I liked the many local food choice. Free and very quick wi fi. I would definitely choose this hotel to stay again.

January 16, 2015
Great hotel
good location, beautiful rooms, soft beds
Loved my stay here,, was very nice

Shabnum C.
January 15, 2015
(1) the amazing shower! (2) the breakfast! the variety was unreal! (3) The comfort of the bed! glorious!
I loved staying at the Shangri-la! It's my number one recommendation if you're heading to KL.

Nimal A.
January 15, 2015
Comfortable hotel
Food, gym and location
Very comfortable

Margaret R.
January 13, 2015
Luxury in KL
Spacious room, excellent food and dining experience, helpful staff
We thoroughly enjoyed our stay at the Shangri-la Hotel. Staff were extremely helpful and they organised a wonderful gift to help us celebrate an significant anniversary.

Kok C.
January 12, 2015
Good location.
good location. good food. good room

Dean C.
January 12, 2015
Nice central hotel
Location, room, staff
Very nice hotel with top staff. We were on the last stop of our honeymoon and they gave us some nice honeymoon stuff - flowers and chocolates etc which was a nice touch. Very comfy rooms. Wasn't so keen on their breakfast buffet but their cocktail lounge was great with free drinks between 5-7

Aravinda J.
January 11, 2015
Fantasic hotel in the heart of KL
Location, quality of room and customer service
In a word fantastic. Look forward to our next stay. Highly recommend it.

dina P.
January 09, 2015
All very good
Food, friendly staff, room is comfortable