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Excellent 8.9
Based on 3365 reviews

Verified traveler reviews

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based on 3365 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7

Anesia M.
February 02, 2015
You have a friendly staff and the hotel is clean
Nice bedroom and bathroom

Syed A.
January 23, 2015
Awesome stay :)
Great gym (w steam room sauna and hot and cold pool) great breakfast and wonderful front desk
Great gym (w steam room sauna and hot and cold pool) great breakfast and wonderful front desk

Edwin H.
January 22, 2015
Stay away from this hotel
Only the name, everything was was subpar and far from what was expected
The Shangri-La Hotel in Kuala Lumpur has seen it's better days. I'm sure from the decor and the name that it must have been a great hotel, once upon a very long time ago. The decor is faded, the rooms are small, and it is nothing like any other Shangri-La I have ever stayed in. Disappointed is not the word I would used, swindled would be a better way to describe how I felt. Aside from coffee in the lobby, every aspect of the hotel is far overrated, and should be reevaluated closely before staying here. Definitely would not repeat.

January 22, 2015
Good location.
Very good chinese retaurant. Nice bar and close to shopping areas.

January 21, 2015
Good Location
friendly staff, good location, clean

Kyaw M.
January 21, 2015
Nice sea food buffet restaurant and good room cond
front desk, sea food buffet restaurant, good stuff
Conformable, convenient

Shamir R.
January 21, 2015
Young family attending conference
Quality, staff friendliness, location
Thank you, it was excellent

Shamir R.
January 21, 2015
Conference delegate with children
Location, staff friendliness, quality
Excellent, thank you

eddy M.
January 20, 2015
nice comfortable good hotel
im feel good and comfy

Nur R.
January 20, 2015
just so-so
service,the staffs ,the bed
I booked the room because my company held an event here but although i was impressed with the service the food served during dinner was stale and maybe undercooked.most of my colleague including myself had stomach ache and food poisoning after the is small compared to the other 5 star hotels in kl.