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Recent customer comments

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All reviews (3312)

Business travelers (736)

Couples (1428)

Solo travelers (447)

Families with young children (366)

Families with older children (180)

Groups (155)

Excellent
8.9
based on 3312 reviews
Hotel Condition/Cleanliness
9.2
Facilities
8.7
Location
8.8
Room Comfort/Standard
9.1
Staff Performance
9.1
Value for Money
8.5
Food/Dining
8.7

10 IAN L.
United Kingdom
November 19, 2014
SUPERB HOTEL
Quality of Service, Staff are excellent, Rooms very high standard.

8 KIHAN K.
South Korea
November 10, 2014
good memory in KL
Staff performance, Food, and garden in Hotel

8 Richard S.
Australia
November 09, 2014
good value
the hotel is well located and good value for the style and luxury they provide

9.7 Kam S.
Malaysia
November 07, 2014
The hotel with the feel like home
Service, location and food
Excellent

9 Juan C.
Philippines
November 07, 2014
That great Shangri-la experience
Location, Restaurants/Rooms, Shangri-la Service
The hotel is about a 10 minutes walk to KLCC Mall. It boasts of several yummy restaurants and many amenities like a pool and gym. What makes the hotel stand out is the personalized and caring service of the entire team. Thank you for a great stay😄

7.3 kok Y.
Singapore
November 28, 2014
Friendly
Bed, staff, lobby
OK

10 Angela K.
Philippines
November 07, 2014
Best hotel in KL
Hospitality, Staffs, Food
We always go for the club lounge as it is one of the best club lounges I've been to. They offer complimentary shuttle to KLCC which is amazing. Breakfast selection is great and the rooms are nicely decorated and very comfortable. Overall, I will always be coming back to this hotel as this is now my 2nd home in KL.

10 Geoffrey P.
Australia
November 01, 2014
Great
Food, Service and Coureousness
Great

7.7 Mohd A.
Malaysia
October 31, 2014
great hotel
location is good. staff are friendly
staff is very friendly. tip top. location is great

8 Ye A.
Singapore
January 02, 2015
Overall good
Location, Price and Brand
Great stay.