My Account (sign in)

Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

Book now!

Shangri-la Hotel Kuala Lumpur - Deluxe Shangri-la Hotel Kuala Lumpur - Executive Room Shangri-la Hotel Kuala Lumpur - Executive Room Shangri-la Hotel Kuala Lumpur - Horizon Club Premier Shangri-la Hotel Kuala Lumpur - Horizon Club Executive Room Shangri-la Hotel Kuala Lumpur - Apartment Suite Room Shangri-la Hotel Kuala Lumpur - Apartment Suite Room Shangri-la Hotel Kuala Lumpur - Lobby Shangri-la Hotel Kuala Lumpur - Garden Shangri-la Hotel Kuala Lumpur - Swimming pool Shangri-la Hotel Kuala Lumpur - Horizon Club-Club Lounge Shangri-la Hotel Kuala Lumpur - Horizon Club Lounge Shangri-la Hotel Kuala Lumpur - Restaurant Shangri-la Hotel Kuala Lumpur - Shang Palace Shangri-la Hotel Kuala Lumpur - Zipangu Shangri-la Hotel Kuala Lumpur - Lafite
Shangri-la Hotel Kuala Lumpur - Lemon Garden Cafe Shangri-la Hotel Kuala Lumpur - Lemon Garden Cafe Shangri-la Hotel Kuala Lumpur - Lemon Garden Cafe Shangri-la Hotel Kuala Lumpur - Lobby Lounge Shangri-la Hotel Kuala Lumpur - Lobby Lounge Shangri-la Hotel Kuala Lumpur - Grand Ballroom Shangri-la Hotel Kuala Lumpur - Board Meeting Room Shangri-la Hotel Kuala Lumpur - Board Meeting Room Shangri-la Hotel Kuala Lumpur - View
Hotel Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

Filter by Traveler Type

 

Fantastic

9.0

based on
1860 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.2
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (1860)
Arshad A. Business travelers United States of America, October 16, 2012
High quality hotel great for events

Good facilities and near mass transit
8
Hotel is high quality relative to even the newer hotels in the city. Hotel is five-ten minutes walk the nearest monorail and LRT stations, respectively. The facilities feel slightly aged, and not the most modern.
Leslie O. Couples United Kingdom, October 16, 2012
Great hotel exceptional service

Elgant and comfortable old fashioned service
9.7
THe staff where friendly and very helpful nothing was to much trouble. The service was second to none from fresh fruit placed in your room daily, to housekeeping turning down your bed in the evening, In room food service was really good and reasonably priced. I would definitely stay there again
Volker R. Groups Germany, October 16, 2012
very nice hotel, good service

prrfect location
9.7
the location is perfect for shopping, nightlife the area is just around the corner, twin towers just 5 minutes walking. We used the monorail to reach further points of interest,2 minutes walk, very cheap.Best place for bargain, chinatown in the evening. Buffet diner at lemon garden on saturday with seefood a good recommondation.
Shopping Tip: best shopping in suria mall
Heather T. Groups Australia, October 15, 2012
Tired Hotel

Very disappointed really, pool needs major Reno, I fact entire hotel
4
This hotel is very tired. Friendly people however rooms disappointment, poor communication, hotel definitely not 4 or 5 star really. Arrived in my room which had upgraded and half of my chocolates were already open and eaten. Disgusting. Pool area very disappointing. Horizons area was not really special. Would not stay again.
Ismail E. Couples Australia, October 15, 2012
wonderful hotel

friendly staff, elegant hotel
8.3
The Shangri La is a wonderful hotel with great service. Our room had a really nice view of the Petronas Towers - looks great at night. The hotel is very elegant, serves a great breakfast and the staff were extremely helpful and friendly.
Anthony S. Couples Philippines, October 14, 2012
Perfectly Located Hotel in KL. Very Nice Rooms too

Perfect Location Near all the malls
9.3
Perfect Location near all the malls. We were able to go to almost in all malls in KL central district by just walking, just in 2 days. Shang also has taxi stands outside their entrance so its really very convenient. The rooms were very nice as well and cozy. Bathroom was nice too.
Mohamed Z. Couples Australia, October 14, 2012
Great location, great hotel

Location, Staff Service & Comfort
10
Central to all tourist attractions, close to food & monorail. Hotel staff were excellent and rooms were very comfortable.
Shopping Tip: Walk down to the main road to catch a taxi as it will be cheaper and faster to all the main shopping centres.
Naomi E. Couples Australia, October 14, 2012
A hotel dipped in luxury

The staff
8.7
The best thing about the shangri-la is the staff, everyone is so attentive and helpful. Its like a home away form home. You automatically feel comfortable in the hotel.
Sightseeing/Attractions Tip: Check out Petronas Towers. It's probably the only thing to do in KL.
Nicholas W. Couples United Kingdom, October 14, 2012
Usual good standard from the Shangri-La

Size of room,size of bed,efficiency check in & out
8
As expected from the Shangri-La group. Their standard is always high and the little touches like l'occitane toiletries are appreciated.
Ching Y. Couples Hong Kong, October 14, 2012
Very Nice. Great Services!!

Early Check in! Friendly staffs made us feeling so warm.
9.7
We arrived at early morning and they let us to check in. It was so lovely and very helpful!! Staffs are so friendly , its made our trip so great!!

Book now!

Sale ends soon!

Shangri-la Hotel Kuala Lumpur - Hotel ExteriorShangri-la Hotel Kuala Lumpur - Deluxe Shangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Executive RoomShangri-la Hotel Kuala Lumpur - Horizon Club Premier Shangri-la Hotel Kuala Lumpur - Horizon Club Executive RoomShangri-la Hotel Kuala Lumpur - Apartment Suite RoomShangri-la Hotel Kuala Lumpur - Apartment Suite RoomShangri-la Hotel Kuala Lumpur - LobbyShangri-la Hotel Kuala Lumpur - GardenShangri-la Hotel Kuala Lumpur - Swimming poolShangri-la Hotel Kuala Lumpur - Horizon Club-Club LoungeShangri-la Hotel Kuala Lumpur - Horizon Club LoungeShangri-la Hotel Kuala Lumpur - RestaurantShangri-la Hotel Kuala Lumpur - Shang PalaceShangri-la Hotel Kuala Lumpur - ZipanguShangri-la Hotel Kuala Lumpur - LafiteShangri-la Hotel Kuala Lumpur - Lemon Garden CafeShangri-la Hotel Kuala Lumpur - Lemon Garden CafeShangri-la Hotel Kuala Lumpur - Lemon Garden CafeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Lobby LoungeShangri-la Hotel Kuala Lumpur - Grand BallroomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - Board Meeting RoomShangri-la Hotel Kuala Lumpur - View

Earn rewards with us!

 Get 4-7% back on every booking
 Points added automatically
 Save money on future bookings
New DOUBLE and TRIPLE points promotions!

more information


Customer Support

Customer Reviews - Shangri-la Hotel, Kuala Lumpur

NY-AGWEB-3202