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Excellent 8.9
Based on 3337 reviews

Recent customer comments

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based on 3337 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

shixiang Y.
November 04, 2014
Nice hotel
very class hotel. service tip notch
nice big spacious room and bathroom. service staff friendly and efficiency! Food for rooom service is good.

Anne M.
United Kingdom
November 03, 2014
Honeymoon Heaven!
staff, food, upgrade....
We were staying at the Shangri-la at the start and end of our honeymoon in Malaysia. Both times the staff could not be faulted for friendliness and great service. We did upgrade (£40 per night) to the Horizon Club and for breakfast, I think that this is perhaps why we loved the hotel so much as you got to enjoy afternoon tea and cakes, evening drinks and nibbles or the most amazing worldwide food extravaganza in the morning for breakfast. £40 was worth it just for the breakfast, or for a glass of wine in the evening. The hotel is stunning and definitely nicer than anywhere we would usually stay but for our honeymoon we certainly enjoyed the luxury rooms and wonderful views of the Petronas Towers.

Steven B.
November 02, 2014
Basically ok
Clean, friendly staff, nice bed
It was ok, but nothing special. Pool was small. Lobby was impressive, but the bathroom we had was small. Can't quite see why it's considered to be so good...

Geoffrey P.
November 01, 2014
Food, Service and Coureousness

Nani C.
November 01, 2014
luxury hotel
clean, near shopping, good food nearby

Nani C.
November 01, 2014
very good hotel
friendly, comfortable, luxury

Mohd A.
October 31, 2014
great hotel
location is good. staff are friendly
staff is very friendly. tip top. location is great

October 30, 2014
fair location
coffee machine at home
fair location with 10 min walk to the train station the most beautiful thing is the coffee machine in room love it

Thomas C.
October 29, 2014
Always good
Staff, Comfort, location

Ammar M.
October 29, 2014
Hotel Review
Rooms, restaurants & lobby lounge