arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.9
Based on 3337 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3337 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Massimo N.
Italy
May 13, 2016
Zero security???
It's a Shang in all its known opulence... but I was amazed to see that in a location like KL with high alert for terror attacks there was absolutely no security and no checks upon arrival... not good!

Easan S.
Malaysia
May 13, 2016
Always a great feeling to return to Shangri-la KL
the experience is wonderful and it gives you a feeling of being pampered and well take care of.

Tan Q.
Malaysia
May 10, 2016
Stay 1 night (6/5/2016)
It was very convenient and the staffs there are very polite.

Jasmine L.
Malaysia
May 08, 2016
good
big room..got guards ~ good service ~good location ~~ i love it

Te J.
Singapore
May 07, 2016
Disappointment service in a high end well known hotel
Surprise that a lot of people in KL does not know the location of such a well known hotel. Its a shame that not even a glass of cocktail drink or wet towel upon check in. And fruits were only served in my Executive room on only day 2. What happen to day 1??? And shuttel bus trips too far apart! Nothing attractive or unique by far in this hotel. I will choose to stay in Westin or Millienium...Disappointment.

Simon C.
Australia
May 06, 2016
Good stay - Shangri La is always a pleasure
Good stay - Shangri La is always a pleasure

Teoh E.
Malaysia
May 05, 2016
nil
Nil

Sritharan R.
Malaysia
May 03, 2016
Kinds sports
Looking for more sports and fun

pooi L.
Malaysia
May 03, 2016
the best security
overall was good if the room has a long sofa and swimming pool need to be upgraded , one more thing breakfast should at least free for one person , it will be great!!!!

Joseph G.
United Kingdom
May 02, 2016
Overall good but food a little disappointing
The hotel is in a great location, service is great and the rooms are good. The only criticism i would give is that the food is not quite what you would expect from such a prestigious brand but to be fair I only ate there once so may have been an off night. I just wasn't willing to test this by going back for a second attempt.