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Excellent 8.9
Based on 3324 reviews

Recent customer comments

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based on 3324 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

9.7 Abdullah A.
Saudi Arabia
October 04, 2014
nice hotel
staff, services and location
very nice and i enjoy it

10 Brija A.
United Kingdom
October 04, 2014
Oasis in a bustling capital city
Staff, room, price
My husband and I stayed at the Shangri La KL back in 2010 when we kicked off our honeymoon in Malaysia ... You loved it so much that we decided to stay again this trip to KL and we were not disappointed at all. Everything was as we remembered .... The lovely rooms, gracious staff and great facilities. We will definitely come back again

10 Sian D.
United Kingdom
October 01, 2014
A lovely place to stay in KL
The pool, locality and the breakfast
It was fantastic. A great place to stay and a good way to treat yourself.

9.7 Yeow C.
September 30, 2014
Staff, location, value
Above expectation

10 David M.
September 30, 2014
This is really a special place
Amazing service, luxury without limit and generous to guests
There are so many things to like about this place. The gym was better than the gym I pay for at home. Happy hour actually means all food and drinks are free, almost anything you want. The facilities are beautifull and the staff are falling over to help you. What a wonderful hotel

8.7 Lilyana L.
September 30, 2014
Of course the Shang
Food, food, food
One thing the Shang is known for is good food. Still a bit of a walk to KLCC - but near enough to enjoy KL life. Though the Shang could do with a bit of interior makeover. The KL Shangri-La is a classic ... better stay here than the Majestic I think.

9.3 Premlatha M.
September 29, 2014
Shangri La stay
Service, Cleanliness, professionalism

8.7 Joyce C.
September 28, 2014
Awesome shangrila
The room is clean, the food is great & the staff are very accomodating
Very relaxing and comfortable.

9 Doug M.
United Kingdom
September 25, 2014
Didn't stay that long as was in transit

8 Ng C.
September 24, 2014
Comfortable friendly staff great dinning