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Excellent 8.9
Based on 3343 reviews

Recent customer comments

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based on 3343 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Joyce C.
September 28, 2014
Awesome shangrila
The room is clean, the food is great & the staff are very accomodating
Very relaxing and comfortable.

Doug M.
United Kingdom
September 25, 2014
Didn't stay that long as was in transit

Ng C.
September 24, 2014
Comfortable friendly staff great dinning

Ng C.
September 24, 2014
Comfortable but no bath tub
Comfortable good location friendly staff

Chung L.
September 23, 2014
value for money.
friendly staff, great breakfast, comform room

Kian T.
September 23, 2014
Good location
Great experience. Staffs and services are great

September 22, 2014
Nice stay
Great location
Was told that the lounge area near the lobby allows smoking. Its smelly coz its still indoor with air con. Other than, very pleasant stay

Boby J.
September 22, 2014
Amazing hotel that can still be great soon
The staff were amazing, right from check in till I left
Hotel was fantastic and I had a very good stay. The staff were friendly, the food is good, and the location is amazing. So all in all a great hotel. The only issue I had was with the wifi network, which was quite bad. I had to call the technical department a few times to help. Finally they couldn't resolved it, so I got a special router in my room and that solved the issue. So, the way they solved the issue was great and quite fast, but in a hotel rated as one of the best if not the best in town, a network issue should not even come up as this a very important facility for biz travellers. So, I hope someone check the signal and strength of all networks on all floors and rooms so that the issue can be resolved and avoided in the future. But again, fantastic hotel that can become great with a little bit of upgrade and improvement here and there.

Gregory B.
United Kingdom
September 20, 2014
Almost Perfect
Overall standards were extremely high, room maintenence, food and beverage and in general staff
Absolutely excellent in everything except a mistake on check out that caused a problem. Room was perfect, housekeeping excellent, food and beverage fantastic. It is expensive, but then I suppose excellence costs.

Eugene C.
September 19, 2014
Great place for business travellers
Humongous beds, good location, good buffet
Very pleasant stay about 5 minutes walk away from KLCC. Numerous restaurants along P Ramlee Road. Had a seminar there and the buffet lunch was really good. No complaints.