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Excellent 8.9
Based on 3322 reviews

Agoda Verified Reviews

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based on 3322 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Staff Performance 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

8 Janette T.
July 24, 2014
staff performance is the best
Since it 5 star hotel. It should improve cleaniness in the bathroom.

9 Stuart K.
July 23, 2014
Vice President
Location, ability to relax when not working, value for money
Very good, would recommend this hotel to other business travellers heading to KL

9.7 May G.
July 23, 2014
Clean and comfortable
Clean, friendly staff, good location
The stay was good and comfortable. Will visit again soon.

9.3 Jon L.
July 22, 2014
Simply Superb!
Staff, Service, quality
Stayed four nights in a Horizon suite. Attention to detail is world class. The staff are well trained, if somewhat inconsistent in the service provided. F&B was excellent, in particular the club cocktails! Close to 100% score from me!

9.3 Robert K.
July 22, 2014
Very very good hotel
Great hotel, great location
The shangri-la in KL has thought of everything; the rooms are fantastic, the location is great, and the restaurants at the hotel are amazing. The room service is some of the best I've ever had at a hotel. It's also one of the priciest hotels in KL but you can see why, no expense is spared.

8.3 raja S.
July 17, 2014
Great hotel.
Spacious room, great service
Good and great.i enjoyed staying at shangrila.i come twice or 3 times a year.

9.7 Louisa L.
July 16, 2014
5 stars service
Great breakfast with wild spread of choices, 5 stars service & comfy room

7.7 Rebecca R.
United Kingdom
July 16, 2014
Amazing staff but rooms could be better
Staff, amenities, food
The staff at the hotel are so friendly and helpful. The food was great too, with a huge selection at breakfast. The two negative points were: 1. There was only one restaurant (out of 4 or 5) open at 5.30 - which is when our son needed to eat dinner. 2. The rooms were nice but could do with being freshened up. I would go back but would also be tempted to try another hotel next time as a comparison.

8.7 Chee H.
July 15, 2014

7.3 GUO W.
July 14, 2014
very good!