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Excellent 8.9
Based on 3337 reviews

Recent customer comments

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based on 3337 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Mateus C.
July 26, 2014
Amazing Staff&service, location&pool
Staff, location, swimming pool and service
We spent 3 nights there, the hotel has a great location, just nearby the KL Tower and KL Petronas, as well as good dining options just 3min walking, such as Healy Mac's pub and Tamarind Hill or Tamarind NEO restaurants (amazing food!!!!). We do have to highlight their service and sympathy, on the pool they even served complimentary fruits, water and ice creams. We just suggest them to keep the swimming pool bar opened till 9pm, as it shuts down at 6:45pm and it would be an excellent place to have some drinks after pool or even before dinner.

Nita D.
July 25, 2014
It's okay..
Location, rainbath shower, friendly staff
The hotel really light up at night. The bed was great and the bath room come with bathtub and rainbath shower. The location is 2 stations away from buikit bintang by monorail so it's not so pack with trafic. Nearby hotel there are café and clubs. Walking distance to Hard Rock cafe and KLCC.

wieslawa H.
United States
July 24, 2014
Great Stay!
location, nice personel, very clean
Everything was excellent! From the time we came to the last minute

Janette T.
July 24, 2014
staff performance is the best
Since it 5 star hotel. It should improve cleaniness in the bathroom.

Stuart K.
July 23, 2014
Vice President
Location, ability to relax when not working, value for money
Very good, would recommend this hotel to other business travellers heading to KL

May G.
July 23, 2014
Clean and comfortable
Clean, friendly staff, good location
The stay was good and comfortable. Will visit again soon.

Jon L.
July 22, 2014
Simply Superb!
Staff, Service, quality
Stayed four nights in a Horizon suite. Attention to detail is world class. The staff are well trained, if somewhat inconsistent in the service provided. F&B was excellent, in particular the club cocktails! Close to 100% score from me!

Robert K.
July 22, 2014
Very very good hotel
Great hotel, great location
The shangri-la in KL has thought of everything; the rooms are fantastic, the location is great, and the restaurants at the hotel are amazing. The room service is some of the best I've ever had at a hotel. It's also one of the priciest hotels in KL but you can see why, no expense is spared.

raja S.
July 17, 2014
Great hotel.
Spacious room, great service
Good and great.i enjoyed staying at shangrila.i come twice or 3 times a year.

Louisa L.
July 16, 2014
5 stars service
Great breakfast with wild spread of choices, 5 stars service & comfy room