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Excellent 8.9
Based on 3364 reviews

Recent customer comments

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based on 3364 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Vui C.
August 12, 2014
nice and comfortable.
this hotel has a nice restaurant,romantic feel and room comfortable.
we felt comfortable to stay in this hotel,only thing we have to the a shuttle bus to nearest shopping KLCC which make us not so convenient.

mohammed A.
Saudi Arabia
August 11, 2014
very nice hotel
location , shopping , food
very nice stay , good food and clean

siti K.
August 10, 2014
best hotel we ever stay!!
service , food and location are the best!!
we only stay here for 1 night. but the experiece will stay forever. staff was friendly, service very good. everything about this hotel is Exelent!!! defenetly come back soon.

Faisal G.
August 08, 2014
Excellent for a 5 star chain hotel
Room size, cleaness and price offered at the time of booking
Very short business trip so did not have time to enjoy the hotel butt have stayed at this Shangri la before so nothing new and always expect quality from this Group of hotel.

Peter D.
August 08, 2014
Shangri ;a KL
Staff, Arthurs Bar Pool
Great place to stay well worth the money. First class facilities and service.

Samantha L.
August 07, 2014

Gayan G.
Sri Lanka
August 06, 2014
Location, Hospitality of the staff, In room facilities.
One of the best hotels I have ever stayed at. The details the designers have gone in to, when designing the rooms are commendable. The hospitality of the staff is the best I have ever seen. Excellent Experience.

Gary R.
August 06, 2014
Excellent Choice in Heart of KL
Well-appointed, staff are good and quality is high
Staff responded well to any issue and I like that in hotel customer service. Room was excellent and well appointed - I had a suite 1503. A ten minute walk to all major shops like Lot 10. Would both return to this hotel and recommend to others visiting KL. Minor point: Private black taxi to hotel was 102RM (paid at taxi official taxi counter) but return from hotel to same airport was 150RM - not sure on why the hotel charge was so different?

deborah P.
United Kingdom
August 06, 2014
Great Location, great service
Location, service and staff performance.
Enjoyed the stay, although the shower head broke, we had to wait quite a while before we could change rooms. Everything else was fine.

giorgia E.
August 05, 2014