arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.9
Based on 3339 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3339 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Che B.
Singapore
June 24, 2014
Comfortable
Staff, cleanliness & easy access to sky train
Delay checkin appx 2 hours waiting time before given rooms

Mahesh Y.
Sri Lanka
June 24, 2014
Fantastic service. Best stay in KL so far!
Speed of room service, location and gym/spa.
Fantastic in every way. Really distinguished itself from all others. Mind you, I usually stay at the LeMeridien, Hilton, Marriot and this was the best by far. The room is a little old, but the quality of the service and gym makes up for it!

Leanne L.
Australia
June 23, 2014
Fantastic as always
Staff, Horizon Club, location
Wonderful! Having travelled to KL many times from Perth, Western Australia, my husband and I wanted my elderly parents to experience the Shangri-la Hotel and the many things that Kuala Lumpur had to offer. As my parents were 84 and 79 we wanted the experience to be a memorable one so, chose the Shangri-la as we had enjoyed our stays previously. We weren't disappointed and the staff were wonderful, attending to our every need and always greeting us with a warm, friendly smile and going out of their way to offer assistance wherever they could. We found the hotel to be very elegant, spotlessly clean, well located, fantastic choice of food in both the Lemon Garden Restaurant and Horizon Club and of course the lovely staff. We can't wait to visit the Shangri-la again.

Jessica R.
New Zealand
June 23, 2014
Beautiful Hotel
The food was great, the people were friendly and the hotel was stunning

Desmond L.
Singapore
June 22, 2014
relaxing
good and comfortable room, near to shopping area. good service.
Great. My children love the room.

Juliette B.
Australia
June 22, 2014
Fantastic luxury hotel, well located
Buffet breakfast was amazing!! Great location near public transport and close to the shopping district and major sites including the Petronas towers
Room was great. Staff were very helpful and attentive. Whether you wanted to eat within the hotel or outside, there were a range of options and the concierge was always happy to help. The breakfast buffet was amazing, there was even a chocolate fountain and a range of different cuisines to choose from. Would definitely come back on my next visit to KL!

David J.
United Kingdom
June 21, 2014
Brilliant great time
Staff Room Food
Very good will always go back if required that's the best recommendation

giorgia E.
Italy
June 21, 2014
wonderful
breakfasr and nice pool for kids
Shangri la are a synonim of high standard quality, leader in hospitality and turist service. Amazing stay

Conrado J.
Philippines
June 20, 2014
Reliable and pleasant hotel. Great service
GREAT SERVICE, LOCATION, COMFORTABLE ROOM
It was very pleasant and comfortable. The staff are nice and attentive. I just hate the taxis even the blue taxis. Especially the ones waiting in the hotel. They are a tourist trap.

Peter H.
United Kingdom
June 20, 2014
Very comfortable stay, staff fantastic
The Staff, the location, the food
Very comfortable, quality surroundings, great location, food fantastic if a little pricey. The staff were excellent, very welcoming and friendly and knowledgeable about the surrounding area.