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Excellent 8.9
Based on 3368 reviews

Recent customer comments

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based on 3368 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7
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Rebecca R.
United Kingdom
July 16, 2014
Amazing staff but rooms could be better
Staff, amenities, food
The staff at the hotel are so friendly and helpful. The food was great too, with a huge selection at breakfast. The two negative points were: 1. There was only one restaurant (out of 4 or 5) open at 5.30 - which is when our son needed to eat dinner. 2. The rooms were nice but could do with being freshened up. I would go back but would also be tempted to try another hotel next time as a comparison.

Chee H.
July 15, 2014

July 14, 2014
very good!

nicholas F.
United Kingdom
July 14, 2014
great for relaxing after high level meetings
Atmosphere, Breakfast, staff
Always consistently first class service in a relaxing atmosphere that is a home from home with better cooking and no washing up.

Chia T.
July 10, 2014
It was a good stay
Clean, good staffs n good location
It was good to stay at this hotel.. very comfortable bed and the staffs are very good

Junseok L.
South Korea
July 10, 2014
Luxury room n good price
Price Association Security
Most of business men with local partner are meeting this hotel

Christopher H.
United Kingdom
July 08, 2014
Pleasant hotel yet somehow not Shangri La standard
welcome, restaurants, location
OK, Somehow disappointed as it was Shangri La. Garden not very nice along with the view of it. Room did not feel luxurious and had to pay extra for bath - only difference in room grading Staff very friendly Swimming pool very poor Very expensive spa - not good value Dining excellent

Colin B.
July 07, 2014
Beautiful luxury hotel in the heart of KL
Location, Friendly Staff, Nice Rooms

Cliff K.
United States
July 07, 2014
An Exceptional Experience
The Staff, The Environment, The large rooms
Our stay at the Shangri-la hotel was exceptional and really affordable. I would 110% recommend this hotel to any traveler. Nothing negative to report.

Prakash Y.
July 06, 2014
Luxury,Good Location,Great Breakfast
My wife and myself stayed at the hotel over 2 nights...The Check-In was done very quickly by the attentive and courteous front desk staff...The hotel is also located very close to the main attractions in the city...The Twin Towers and the main shopping district are within walking distance from the Hotel...Breakfast was lovely and there was a wide variety to choose from...Overall, we had a very pleasant stay at the hotel and will definitely stay there again when we next come over to KL...