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Excellent 8.9
Based on 3323 reviews

Recent customer comments

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based on 3323 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Staff Performance 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

9.7 Nigel R.
United Kingdom
May 27, 2014
Great hotel
Staff, sheet quality of room, well located
Very enjoyable, room staff and location were great

9.3 Praneil C.
New Zealand
May 25, 2014
Was ok
Excellent room service Great food Friendly staff
Nice and comfortable rooms Nice room service food

9.7 David R.
United States
May 22, 2014
Excellent location, staff, and room
Free wi-fi, very nice room, and excellent staff
The hotel is in a central location near the Patornas Towers, KL Tower and several malls. Also, near by are several bars/restaurants. The room was very nice and comfortable. The biggest draw for me was free wi-fi in the room. Finally, a five star hotel that offers complementary internet. I would definitely stay here again and would recommend it to anyone.

8.7 Gulam A.
May 22, 2014
Great, awsome and fun
Friendly staff Great location Excellent service
Its was nice and pleasant experience. Hospitality is next word to describe. Will definitely come back again.

8 Michel V.
May 22, 2014
breakfast bed and service!
I´m very happy with my stay well spent money!

10 Tan T.
May 21, 2014
Best Hotel In KL
Friendly, Clean, Tidy
This is a really awesome hotel! Worth every penny. Love it!

8.3 Chun C.
Hong Kong
May 20, 2014
Outstanding customer service
Good customer service, well-maintained hotel, fast room service
It was one of my best hotel experience. I have stayed with different 5-star hotels myself and I found all the staff at Shangri-la are extremely nice and helpful. Rooms might not be as big/good as I thought (maybe because I did not book the deluxe club) but customer services definitely put them on the top 5-star list. I will definitely come back.

10 Samantha P.
May 20, 2014
Great Hotel
Bed, Breakfast, Spa

7.7 Jose S.
May 19, 2014
In general the hotel is beautiful..
Its about 5 minutes walk to bukit nanas monorail station.
What i liked about it is that its 5 minutes walk to bukit nanas monorail station making it easy to move around. Check in was a breeze and staff was really accommodating. like any other shangri la the lobby was majestic and luxurious. with its grand staircase and beautiful furnitures accompanied by nice background music you'll really feel you're in a 5 star hotel. Until i saw the room.. It was sadly small.. yeah it was well equipped but all cramped up in a small room. Ive stayed in other shangri la hotels and sure is this is the smallest I've seen so far. Regarding the food i didn't have the chance to try hotel food since i only had a day around KL so i opted to try local cuisine outside the hotel.

9.7 Natalie C.
United Kingdom
May 19, 2014
Another great stay at this hotel.
Food, comfort, location
Great stay here at the shangri,la, pool not as good as some hotels in the city, but everything else excellent. Will be returning.