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Excellent 8.9
Based on 3365 reviews

Recent customer comments

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Excellent



based on 3365 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7
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pei L. from Malaysia
Couples
Stayed 2 nights in August 2013
branded
clean , attentive staff, facilities
the hotel is simply luxury and affordable price for me. the room is clean well maintain n the facility is great Gym room , sauna , jaguzzi u can use all of them n the greatest thing is foc.
Reviewed June 19, 2014

Roddie Z. from United States
Business travelers
Stayed one night in May 2014
Excellent Hotel
Room, Lounge Service, and Gym
Reviewed June 19, 2014

shoeb B. from Singapore
Couples
Stayed one night in June 2014
Truly a first class
attentiveness, friendliness
truly a shangri-la experience. from check in to check out and through out the stay, well-trained and attentive staff attend to you promptly. the buffet breakfast had a very good international spread including a fondue. there are landscaped gardens in the hotel including a nicely laid out pool. the room was spacious and the bathroom well equipped with wi-fi being easy to connect and with sufficient speed. within close proximity to attractions such as KLCC and to a monorail station. have no questions of returning back to shangrila in future.
Reviewed June 19, 2014

Yee T. from Malaysia
Solo travelers
Stayed 4 nights in September 2013
Great shopping malls near town
one of the best hotels
Reviewed June 19, 2014

Muhd R. from Singapore
Couples
Stayed one night in June 2014
Excellent
Fitness centre, breakfast, beautiful room
Warm and welcoming staff with cosy room and wonderful facilities. Swimming pool can be improved though.
Reviewed June 17, 2014

TIN L. from Malaysia
Families with young children
Stayed 2 nights in June 2014
great service and breakfast
friendly staff; great service and shuttle bus.
very satisfied, value for money. For additional bed request, recommend hotel staff to request guess to reconfirm at desk to avoid misunderstanding.
Reviewed June 17, 2014

Alvin H. from Philippines
Business travelers
Stayed 2 nights in June 2014
Consistent quality service
1. Consistent of service quality of all Shangrila worldwide 2. Good restaurant and security 3. Cleanliness
I am always a fan of Shangrila group due to the consistency of quality of service plus the cleanliness and security. Not to mention good quality food.
Reviewed June 17, 2014

michael C. from New Zealand
Couples
Stayed one night in April 2014
Luxury in the city
Room comfort Hotel food Location
We loved it, bed so super comfy and clean, people were so friendly . Great pool and location
Reviewed June 17, 2014

bearomina F. from Philippines
Families with young children
Stayed one night in June 2014
Good
Good
Stay was pleasant and staff are very friendly and committed to excellent customer service
Reviewed June 17, 2014

Joulin T. from France
Solo travelers
Stayed one night in June 2014
Nice luxury hotel near KLCC
great staff, beautiful decoration (lobby, rooms), good location
Reviewed June 16, 2014