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Excellent 8.9
Based on 3323 reviews

Recent customer comments

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based on 3323 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

8.7 purichaya L.
April 05, 2014
Friendly staff, good breakfast, free shuttle bus
Staff, room, service

10 Angela K.
April 04, 2014
Best hotel
staffs, internet, service
They offer FREE shuttle service to malls and to petronas tower which is convenient for us traveller. This is the best hotel in KL so far.

9.7 Angela K.
April 04, 2014
staffs, language skills, hospitality at its best
Best hotel I've been in KL, all the staffs are very friendly indeed. Great breakfast buffet. High speed internet.

9.7 Jane M.
April 04, 2014
The room was awesome...
Good customer service, Excellent breakfast menu, Romantic bed room
I would say that the reservation staffs was friendly escpecially the the Duty Manager was very attentive and friendly.. The room service was fast too.. And the breaskfast spread was awesome like i said ealier on.. So much of various local foods, japanese spread, chinese foods, malay foods as well..All are halal.. The room was super clean and comfy..

7.7 Nigel B.
April 03, 2014
Clean rooms and very helpful staff
Food was excellent at the hotel,Gym and hotel atmosphere
Excellent stay at the hotel as it was clean and very good food choices at the hotel.

8 Bruno B.
April 03, 2014
best hotel in town
best hotel in town
best hotel in town; no ninjas as on bukit bintan in the summer

9.3 Lo S.
April 02, 2014
Relaxing, Happy, Exclusive Holiday
Luxury, Great Foods, Luxury Facilies & Interior Decoration
It was Outstanding, Shangri-la proves as one of most outstanding Hotel in KL. I am upgrading my rooms from Deluxe King to Club Rooms with Twin Tower View. Even though the Twin Tower rooms a little bit dissapointed as we only see one tower building (not twin tower) as we had seen in our stay at Maya Hotel KL, but the rooms is great, nice, and really comfortable. We've had a nice foods and beverages at Horizon Club, and wide variety of breakfast at Lemon Garden Cafe. All is delicious. The Gym equipment is the BEST as long as i have been stayed at many 5 star hotel. Full equipment and complete! We didn't walk outside the hotel cause we went by car in the morning and back at night durng our 2 days staying, but it is closed to Twin Tower area and Bukit Bintang Area. There is a little issue as i don't feel warm hospitality as 5 Star Hotel should be, some were nice, some just OK and below. Should trained their staff more, make warm hospitality as their culture and identity as Shangrila is an Asian Hotel with warm Asian hospitality. Other than that, all is PERFECT.

9.7 Denise W.
April 02, 2014
Quality and luxury
Comfortable beds, excellent facilities and helpful, friendly staff
Enjoyable and relaxing. Loved the Club facilities. Excellent gym and pool.

8.3 Sylvie T.
April 02, 2014
Great and very comfortable stay
complimentary shuttle bus to KLCC and shopping malls such as Pavilion
Had a very nice stay at the Shangri La KL. Room was nice, comfortable and clean. Staff was great and hotel very conveniently located within walking distance to the Petronas towers and Bukit Bintang.

7.7 Elliot D.
April 01, 2014
Relaxing getaway from the KL Hustle and Bustle
location, staff and ambiance
We came from the Intercontinental (which sucked), switching to Shangri-La which was infinitely better. Better facilities, much "grander" with colonial charm and most importantly, staff that went above and beyond to help at all times, something that was sorely lacking at the Intercon