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Shangri-la Hotel

11, Jalan Sultan Ismail, KLCC, Kuala Lumpur, Malaysia 50250 (Show on map)

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Hotel Area: KLCC Number of Rooms: 662
Free Wi-Fi

Recent customer reviews

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Fantastic

9.0

based on
1866 reviews

Value for Money
8.6
Location
8.8
Staff Performance
9.2
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.7
All reviews (1866)
Tzeming T. Business travelers Singapore, July 05, 2012
woohoo and great

chopsticks, bamboo lacquerware, fake watches and designer gear etc.
3
Probably the default destination for anyone looking to buy chopsticks, bamboo lacquerware, fake watches and designer gear etc. The people are pretty friendly and you'll definitely walk away with a bargain. If you do want to ship things back then I recommend heading to the big
Melissa Q. Groups Australia, July 04, 2012
Highly recommend this hotel

Fantastic hotel, location, staff and facilities
9.7
Stayed here with a friend while holidaying in Kuala Lumpar for a few days. The hotel is ideally located next to the monorail which makes commuting to the bukit bintang shopping area very easy. For those in need of exercising off all the great food on offer in Malaysia, the hotel is also only a short 900m walk from bukit bintang. This hotel is top notch with the 5 star service that it promises.
Nicholas O. Families with young children Malaysia, July 04, 2012
Great location and service

The Bed and breakfast in the morning
9.3
Great staff, great service, the bed was so comfortable, awesome breakfast spread... Room size could have been a bit bigger..
David R. Couples United Kingdom, July 04, 2012
Excellent hotel, ideal location

Helpfulness and courtesy of the staff
9.3
Stayed for a night on the way through KL and found the hotel extremely comfortable. The staff went out of the way to get us checked in three hours early - very welcome after such an early flight - and were always ready with information on how to get around. Room was excellent, room service and food great. If sight seeing you are within a five minute stroll of the Menara Tower and a ten minute walk the other way to KLCC and the Petronas Towers. Very pleased with this choice.
Sightseeing/Attractions Tip: Just around the corner for the Menara Tower, well worth the trip up to the viewing gallery.
John N. Couples United States of America, July 04, 2012
Absolutely top notch.

Service is absolutely impeccable, and the hotel itself is gorgeous.
9.7
the great thing about the shangri-la is that while it's fashionable, modern, and elegant, the staff is nonetheless friendly and helpful. they really have it down to a science here. a great introduction to kl. petronas towers and kl television tower are an easy walk away, but use caution crossing the streets... the walk signals in the area never seem to turn green so you're best off just mixing in with a group of locals; they know when to go. the neighborhood will also be improved once the sidewalk/bus stop construction is complete. shangri-la is a gem.
Sightseeing/Attractions Tip: Reservations are reuired to go up in the Petronas Towers... go to the ticket counter right around its opening time (0830) or the current day's tickets might be sold out.
Michael S. Business travelers United Kingdom, July 03, 2012
Great Hotel, Excellent services

Food, Location, Service,
8.7
Fabulous hotel, great service, great food, great location
Dave E. Business travelers Australia, July 03, 2012
Great cafe lounge area for business meetings

We had everything at our doorstop, restaurants, and great pool area
10
We stayed two nights for business, and the location was very central for our meetings and also hosting people for our meetings. The breakfast was excellent.
Muhammad A. Couples Singapore, July 02, 2012
Lovely hotel in a central location

Comfortable room
7.7
It's a nice enough hotel within walking distance to KLCC and close to the monorail station. The staff are friendly and helpful. The pool area is small but often too over-crowded for it to be relaxing. There are many restaurants at the hotel, but not that many options if you want something light (although the proximity to KLCC fixes that problem, if you have time).
Yuming L. Business travelers China, July 02, 2012
Lovely hotel but small rooms

Just walking distance to the Twin Tower and KL tower
8
It's a good experience of staying in this hotel. I really loved the fruits they provided in room
Sightseeing/Attractions Tip: Landmarks of KL are all nearby, very good shopping mall also in walking distance.
Yip S. Couples China, July 02, 2012
Nice Hotel

Good service, nice staff
7.7
The hotel is a bit old fashioned but in good condition. Nice and helpful staff. The location is ok, 5 mins walk to the nearest monorail station, however no local restaurants nor convenience store nearby.

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Customer Reviews - Shangri-la Hotel, Kuala Lumpur

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