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Recent customer comments

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based on 3312 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Staff Performance 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

8.3 Jess S.
New Zealand
January 15, 2014
Nice hotel with very friendly staff.
pool, friendly service, very comfortable bed

9.3 Meka R.
United Kingdom
January 14, 2014
Memorable stay ,more than our expectation s
Friendly staff, quality service ,high standard rooms, excellem

9.7 Paul T.
United Kingdom
January 12, 2014
Outstanding hotel
Breakfast, staff attentiveness, hotel lounge
Wonderful, the equal best hotel I have ever stayed at (equal to the Shangri La in Hong Kong). We spent more than we intended, so attractive were the facilities and food.

8 Patrick V.
January 19, 2014
A great place to stay!
Location, great breakfast, nice rooms
Of all hotels I stayed in Kuala Lumpur which I started visiting in 1990, this is probably the best in spite of the fact that my friends and I were given rooms with no view at all. I found that staff could be better trained (lengthy check-in procedure, dirty cups and billing confusion at the restaurant, room maintenance fair only). The place is beautiful, though, and I'll return with pleasure.

January 24, 2014
Great location and sweet room service
Good room service; nice location
I booked a room with great city view, but out of expectation it was a lower floor bad view room. But it was fine. Room service was great and caring. 15 minutes walk to the twin tower and shopping center.

7 Minh P.
January 07, 2014
Very short stay in Kuala Lumpur for shopping only
Lobby outseeing a very nice garden, Fast check-in/check-out, Friendly staffs
It was good overall. What I liked the best: + Lobby outseeing a very nice garden, + Fast check-in/check-out + Friendly staffs What the hotel needs improvement: + Bellmen should be proactive to help patrons with luggage while them checking out, not only checking-in.

10 Hubert M.
January 11, 2014
great staff clean hotel good food
staff clean hotel excellent service
We had a wonderful stay at the shangri-la the staff are so helpful I will stay there again excellent staff excellent hotel and good food,

10 Saniboey I.
November 17, 2014
The Best Location
1. Location 2. Cafe 3. Food
The best located hotel in the city

9.3 Anjum K.
January 05, 2014
beautiful and clean
Food, location and staff
My stay was lovely as the hotel staff were very attentive and the hotel location is excellent and close to all the major shopping attractions.

January 09, 2014
Truly fascinating & relaxing
Warm welcome by staff, helpful concierge and fast service and finally great comfortable room.
Very satisfied and exceeded my expectations. Both my children loved the pool at Shangri-La. They had a dip in the pool at least twice a day; once early in the morning and then just before dinner after our outings. I was impressed that they serve fruits everyday unlike some hotels only serve fruits as a 'welcome gift' only on upon arrival.