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Excellent 8.9
Based on 3322 reviews

Recent customer comments

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based on 3322 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

8.7 Sandy T.
February 09, 2014
Shangri-La never fail me
Quality, luxury, standard
It was excellent! Shangri-La never fail me with their standard of quality. I was a very satisfied customer.

8 anthony F.
February 08, 2014
Very relaxing!
The staff ! Security! The cafe!
My stay was very relaxing! I liked the pool and spa and massage!

9.3 Nurdini Y.
February 07, 2014
Absolutely fantastic stay.
Quality of the room, helpful and friendly staff, centrally located

9 Carolyn S.
United Kingdom
February 06, 2014
Excellent hotel with good service
Location, standard of rooms, standard of food
Our stay was extremely comfortable. It is always a good idea to book club floor rooms as this gives good value for money

9.7 Shane T.
February 06, 2014
Fantastic hotel amazing breakfast
Breakfast ,room size breakfast
We were only in KL for one night enroute to Malacca the room was a good size and the staff were very good. The breakfast would have to the best we have ever had in South East Asia by a mile if I come back to KL this is where I will stay.

10 Ikhwan S.
February 05, 2014
location facilities and service
Great stay. All needs attended to. Efficient staff. Good dining facilities

7.7 Ling Z.
February 05, 2014
Horizon wing, central location, friendly staff
No serious issue. However, breakfast was only so-so. Good suggestion to upgrade to horizon level room

8.7 Robin H.
February 04, 2014
Nice and quiet hotel with friendly staff
It is clean, the staff are friendly and efficient and allows late check out. It would be better the Horizon Club Lounge were moved to higher floor to give more and better view for guests,

8 Tan K.
February 04, 2014
Great stay and nice location. . .
Clean, great room size and location.

9 Mareke H.
United States
February 01, 2014
Nice way to break a trip...
Staff, fresh fruit, location
The stay was very comfortable and pleasant. Super friendly and helpful staff and reception. Great room and view.