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Excellent 8.9
Based on 3341 reviews

Recent customer comments

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based on 3341 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Jain S.
January 10, 2014
We had a wonderful time
Great location, friendly staff, comfortable room
Wonderful time, attentive staff, the lobby was decorated for Christmas with the most beautiful tree. Divine breakfast, with lovely outdoor eating area. Fabulous room, comfortable bed and pillows. Great view of the city

January 09, 2014
Truly fascinating & relaxing
Warm welcome by staff, helpful concierge and fast service and finally great comfortable room.
Very satisfied and exceeded my expectations. Both my children loved the pool at Shangri-La. They had a dip in the pool at least twice a day; once early in the morning and then just before dinner after our outings. I was impressed that they serve fruits everyday unlike some hotels only serve fruits as a 'welcome gift' only on upon arrival.

Greg Y.
New Zealand
January 08, 2014
Great hotel for conference or holiday
Luxurious, friendly staff, great food
I stayed at the Shangri-La Hotel for a conference. The conference facilities are great and the buffet breakfast and seafood dinner buffet are amazing. The rooms are large and clean, and the spa facilities are great. Highly recommended.

Minh P.
January 07, 2014
Very short stay in Kuala Lumpur for shopping only
Lobby outseeing a very nice garden, Fast check-in/check-out, Friendly staffs
It was good overall. What I liked the best: + Lobby outseeing a very nice garden, + Fast check-in/check-out + Friendly staffs What the hotel needs improvement: + Bellmen should be proactive to help patrons with luggage while them checking out, not only checking-in.

Diane D.
January 07, 2014
Centrally located great hotel
Luxurious; proximity to shopping; great value for money
Friendly staff, excellent service, efficient check-in and check-out; conveniently located in the centre of Kuala Lumpur within close proximity of public transport and walking distance from shopping areas and Petronas towers.

Michel-Ange T.
January 07, 2014
Great hotel great staff good location
Room location staff
Great stay this is one of the best hotel in KL nothing bad there price is decent when you see the quality of rooms, hotel, and competency of staff.

Simon T.
January 06, 2014
Magnificent hotel, Excellent service
Excellent service, Beautiful room, Amazing bathroom
I couldn't believe the attention to detail as I checked into the hotel. Everything around me was in perfect condition and spotlessly clean. The staff were incredibly efficient and helpful. It was the quickest check in and check out that I have ever had. The room was clean and the bed was excellent. The view was also nice courtesy of a free upgrade at check in. I managed to get a discount rate however this is one hotel that I would happily pay full price to stay in. I cannot find a single negative point to my entire stay. I would definitely stay here again. This hotel is 5 star all the way

Anjum K.
January 05, 2014
beautiful and clean
Food, location and staff
My stay was lovely as the hotel staff were very attentive and the hotel location is excellent and close to all the major shopping attractions.

Talwinder S.
January 03, 2014
Clean and centrally located, best customer service
Customer Service, Lounge, Cleanliness

Tania J.
January 03, 2014
Luxury hotel with excellent service
Location of the hotel, staffe attentiveness, service.
Shangri-La top quality service made my stay very comfortable. Both the breakfast and lunch buffet were amazing and offered a vast variety of Asian and international specialities.