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Excellent 8.9
Based on 3343 reviews

Recent customer comments

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based on 3343 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

zuliana N.
November 23, 2013
Awesome stay
Friendly staff clean hotel n great design
Friendly staff, hotel is clean n nice design great breakfast lots to choose from n very comfortable to stay longer

Anna J.
November 21, 2013
Great place with great value! fine service 5 star

United Kingdom
November 21, 2013
A relaxing very comfortable and friendly hotel
Staff, spacious room and food
We had an excellent stay at the Shangri-la Hotel. Everything was perfect and we were treated very well by the staff where nothing seemed to be too much trouble and we were made very welcome.

Zoe L.
November 21, 2013
Luxurious and very well-attended to
Friendly & attentive staff; Fantastic breakfast; attention to details in the rooms
Stay was very very very pleasant. Many fantastic things about the room...which may come across as just another normal room. Firstly, free supply of fruits everyday - complete with proper cutlery. Mango, apple, dragonfruit etc. Proper hangers - not those without the 'head'. Nice HUGE bathroom with tub, complete with a grand-size shower stall - didn't have to bump elbows everytime i turned. Staff was responsive and gladly provided extra towels, pillows etc. Room service was less than 30minute wait, served with a table that enabled you to eat in bed. Health centre had state-of-the-art gym equipment with attentive gym instructors, complete with towels, hot and cold drinks. Also had sauna, steam room and a separate bath and shower area with lockers and dressing room, spare slippers too. Breakfast every morning at the restaurant was insane - crazy amount of selection of food and beverages and juices. Hotel staff were fast and responsive. Spoke and conversed well in English and attended to us fast even when there were many people in the lobby. Addressed us by name and patiently attended to our enquiries.

November 20, 2013
The staff, the breakfast & the hotel itself.
Truly great staff, they are trained so well. It made our stay.

Rick K.
November 20, 2013
5-star luxury at an affordable price.
1. Lobby; 2. Facilities and 3. Hotel room
(i) Great hotel and away from the hustle and bustle of Bukit Bintang; (ii) Good location - right in the middle of KLCC And Bukit Bintang; (iii) Good facilities - awesome gym and pool; (iv) Hotel room - very cosy and comfortable

Chiu S.
November 18, 2013
No much thing to do
Garden view, comfortable, clean
Stay overnight with friends for birthday celebration. Nothing much to do so we just stay in the room. I like the design of the room and it is very comfortable. However, I afraid people passing by had heard of the noise inside the room. The sound proofing can be improved.

Ekawati N.
November 17, 2013
Shangri-la is a nice hotel with friendly staffs
Located in the city centre, delicious buffet breaksfast with wide variety of choices, clean rooms
Our stay in Shangri-La was great. The rooms are clean, comfortable bed, best quality delicious breakfast with wide varieties of choices. The staffs are friendly. Centrally located in the city.

Jennifer V.
November 15, 2013
Quite nice
Price, comfort, location

lisa R.
New Zealand
November 15, 2013
A beautiful Hotel in every way
Style, class & Grace
We had a great stay here. Very nice indeed. Spacious & luxurious