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Excellent 8.9
Based on 3366 reviews

Recent customer comments

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Excellent



based on 3366 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.7
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chan S.
Hong Kong
March 28, 2016
Cc
City view

Richard L.
United Kingdom
March 28, 2016
Nice hotel, service could be better
The hotel itself is nice and many of the staff members were great. But for some reason, the staff around the pool were poor. Service was slow, orders were mixed up and the pool area wasn't regularly cleared of empty beer cans, glasses etc. A shame really, as it let the hotel down. Overall, it's good and the value for money is good. But a few little disappointing things

John R.
United Kingdom
March 27, 2016
One of the best.
This is a great hotel, great location, great service and great food. The only down side is the swimming pool is old and in need of some renervation.
Great stay as always. Standards never slip.

Domenic A.
Germany
March 22, 2016
Great! Just great!
Nothing to say really. It is just great really.

mark W.
United States
March 20, 2016
Buiness
The only problem is that there are few restaurants within easy walking distance. The hotel food is expensive and not all that good.

Gia B.
India
March 19, 2016
Shangri la experience
Reception staff are good can be more attentive Rooms are very very dirty Had creepy crawlies on the beds Dustbin not cleared Washrooms not cleaned nor equipped kept ask g for a soap didn't get at all

Gia B.
India
March 19, 2016
Shangri la experience
Reception staff are good can be more attentive Rooms are very very dirty Had creepy crawlies on the beds Dustbin not cleared Washrooms not cleaned nor equipped kept ask g for a soap didn't get at all

Anthony K.
Australia
March 18, 2016
great hotel and service
breakfast buffet. friendly and helpful staff. clean and safe accommo
very good...we will go back

Yang N.
Singapore
March 13, 2016
Fantastic
I request a rose decoration for my wife and they prepared more than what I expected..I really get a surprise

Woon G.
Singapore
March 10, 2016
Room
Clean and spacious