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Excellent 8.9
Based on 3344 reviews

Verified traveler reviews

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based on 3344 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.9
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Tang K.
February 22, 2016
Great hotel that's very customer-friendly.
Cleaniness, Friendliness and Well-furnished room.
Very satisfied and will definitely return when I next visit KL.

Ann F.
United Kingdom
February 18, 2016
Jewel in KL
Location, staff performance and room view

Tahura B.
February 17, 2016
Best 5 star hotel ever!!

natasha W.
United Kingdom
February 15, 2016
Weekend break
horizon lounge and fitness centre

February 11, 2016
Great Stay , Good Food and friendly staff .
the breakfast is delicious .

Ali S.
February 09, 2016
I don't main
Stafe and locations and near central

Giselle L.
February 09, 2016
Shangri-la Hotel KL

Michael L.
February 08, 2016
Nice hotel, expensive
A great hotel, but you pay for it. Looking a little worn in places. Great service, even top notch. Swank. Good bed and linen. Great fitness gym. Pool now shaded by new buildings, only gets sun for 3 hours. Food in the hotel is good but ridiculously expensive. Good street food 5 minutes away. 5 minutes from the monorail station, 8 minutes walk from subway train station.

norafizah M.
February 03, 2016
Cleanliness, location, very friendly staff

Caroline S.
United Kingdom
February 01, 2016
Failing to overpower with opulence.
Helpful staff and afternoon tea.
The public areas are very plush in an anodyne way, plenty of staff around to help if anything is needed. But the whole hotel lacks grace and charm. Breakfast is akin to a rugby scrum in a bear garden, lots of food (Chinese, Japanese, Malaysian, Indian, Full English, Continental, a chef on hand to cook omelettes to order plus a chocolate fountain) but the tea was execrable and not even your own pot to serve yourself but you need to catch the eye of passing staff for a top up. I would rather a much smaller menu but the food done well. On the plus side, the afternoon tea was very good. Exquisite sandwiches and cakes and good choice of tea (though strangely...not presented in a menu...I practically had to wring it out of the waitress..."What sort of tea do you have?", "We have black tea, green tea, herbal tea...", "Yes but what varieties of black tea do you have?", "English Breakfast, Grey") and the afternoon tea menu arrived in a very shabby cover. My room was grubby, net curtains needed washing, desk chair was broken, varnish on the wooden fittings chipped and the curtains were stained. In all...not very impressed, trying to overpower with opulence and failing due to attention to detail.