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Excellent 8.9
Based on 3345 reviews

Recent customer comments

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based on 3345 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.9
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Christopher W.
October 15, 2013
Fantastic for those who enjoy a city break
The location, quality of accommodation for price, attentive and helpful staff.
When we first arrived at the Shangri-la we were very impressed with the luxurious surroundings, we couldn't believe our luck as the rooms were very reasonably priced (apparently the Chinese president was staying at the time of our visit). The hotel was spectacular and the staff were always extremely helpful and friendly. Our room had everything we needed with the nice added touch of a lovely box of chocolates on our arrival. We enjoyed the pool and the attention to detail ie we were constantly supplied with cold water to drink and a serving of fruit. The hotel was ideally situated for the Petronas towers which was just a 10 minute walk away as well as the KL tower which is just at the back of the hotel. We found out you could dine at the top of the KL tower in the revolving restaurant which we would have loved to do but apparently its formal wear only and we hadn't brought any with us. There were some good restaurants near to the hotel ie Hard Rock Cafe, Trattoria Italian restaurant and a wonderful Irish Bar called Healy Macs. We also had a nice chinese meal at the Mandarin Oriental hotel but it was a bit pricey. At the Petronas towers there is some fantastic shopping to be done with all the designer shops you can think of. If you head to Butik Bintang (about 15 minute walk) there are more bars, restaurants and shopping. The Batu caves are worth a visit and we did go on the city tour hop on/off bus but would advise avoiding peak times. We were herded on to an already overcrowded bus and had to stand for ages, spending 3 hours feeling very hot and uncomfortable. We were scared to get off in case the next bus was worse. The traffic is horrendous and you have to be careful crossing the roads as there doesn't seem to be many rules. We did have an amazing experience in Kuala Lumpur and would definitely recommend the Shangri-la to anyone, we felt the location was spot on and we were made to feel really special by the staff.

ng C.
October 15, 2013
not too bad bad jz that too expensive for the room
nice staff, nice enviroment

yogesh P.
October 13, 2013
excellent location, Classy rooms
excellent location, Classy rooms, centrally located
excellent location, Classy rooms, centrally located near Petronas tower, good food options, near train stations

October 13, 2013
Very good

David F.
October 12, 2013
A pleasurable experience
Location, gym, staff

Claude A.
October 12, 2013
Luxury hotel at affordable prices
Location service food
I enjoyed my stay at the Shangri-La. As expected service is very good. Nice variety of restaurants within the hotel. Also, surprisingly affordable.

Ellen C.
October 11, 2013
luxury retreat
friendly attentive staff, central location, easy access
Great stay. Aim had been for a few days of luxury R&R and that's exactly what we got staying in a club room.

United States
October 11, 2013
Friendly staff, location and great breakfast to say the least
Fantastic, would definitely recommend it to anyone.

Zhi C.
October 09, 2013
Good hotel as usual
location,gym,food quality
Good as usual, but the housekeeping service quality dropped.

Tai L.
October 09, 2013
My regular hotel in KL.
Friendly, comfortable room and value for money
Late checkin. No much to review this time. Room and staff as expected from a five stars hotel