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Excellent 8.9
Based on 3364 reviews

Recent customer comments

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Excellent



based on 3364 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Lee L. from Malaysia
Families with young children
Stayed one night in October 2013
good
efficient room service, nice food, and good location
Very excellent room service, we request a champagne glass and ice at night, they served in just a few mins (FOC). Valuable dinner buffet at lemon garden. Great breakfast buffet provided. Gym and spa all very satisfy environment. All staff are very helpful and friendly.
Reviewed October 23, 2013

KHOR K. from Malaysia
Couples
Stayed one night in October 2013
Good service and nice location
Big Room , Friendly staff , Good location
Very nice room , Good location , Friendly staff , will stay again .
Reviewed October 21, 2013

Praveen M. from India
Business travelers
Stayed one night in October 2013
Good hotel for business travelers
Centrally located - 10mins walk to KLCC, Family hotel and great breakfast
Excellent hotel, nice place for short business travelers and close to KLCC centre
Reviewed October 21, 2013

Lloyd W. from South Africa
Business travelers
Stayed one night in October 2013
quick overnight stay for business
big clean room, greta breakfast and convenient location
hotel was easily accessible, close to city centre and great service
Reviewed October 21, 2013

Mohd A. from Malaysia
Couples
Stayed one night in October 2013
Relax and Shopping
Nice room, close to shopping centre and nigh life spot
Great hotel and good location. Lemon Grass cafe offering good foods
Reviewed October 21, 2013

Hse L. from Malaysia
Couples
Stayed one night in October 2013
Shangrila service in a nutshell = awesome
Service staff were awesome, great attention to detail, friendly hotel setting
Shangri-la hotel service at its best. Stayed in many different shangrila hotels and the service standard is kept up throughout every location in the world. Just have to be experienced to understand.
Reviewed October 21, 2013

Nick B. from United States
Solo travelers
Stayed one night in October 2013
Very nice and comfortable
Great staff, nice clean room, very close to everything
I really enjoyed my stay at the hotel. I was greeted by the staff outside and it was a very easy check in and out. The room is nice and I visited one of the bars and it was great. I would stay again.
Reviewed October 20, 2013

chong P. from Malaysia
Business travelers
Stayed one night in August 2013
good hotel but no complimentary internet access
attractive price, centrally located, historical
shangri la , is the best for the services , the room is small , stay is ok , neat night life
Reviewed October 20, 2013

Joon Y. from New Zealand
Families with young children
Stayed 2 nights in October 2013
Top quality hotel
great food, excellent rooms and superb service
Reviewed October 18, 2013

Wei O. from Singapore
Couples
Stayed one night in October 2013
Luxury Hotel at Affordable Price
Good Size of Room, Best Spa Facilities, Good Service
It's the best stay in KL. Its location is good as it is about 10 - 15 minutes walk to KLCC and along the street there are many restaurant and eatery shops. Highly recommended to travelers who wish to enjoy staying in 5* hotel.
Reviewed October 17, 2013