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Excellent 8.9
Based on 3322 reviews

Recent customer comments

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based on 3322 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

10 Robert S.
September 18, 2013
Beautiful Hotel
comfortable rooms, sumptuous breakfast, friendly staff

7 Joe A.
September 18, 2013
Clean, Immaculate and beautifully designed furnitures
It was average. Considering that I have stayed in many hotels. I find myself in just another normal feeling hotel room. Nothing outstanding here.

10 Nordin S.
September 18, 2013
Staff are courtesy, internation foods,near to shop
large room,easy access to town,staff knowledgable
VVV good. Warm welcome from the Main entrance, lobby, front deck and until i check into my room. Easy access to internet. Located at the central of KL.

9.7 Alison L.
New Zealand
September 17, 2013
In heaven at Shangri La
Attentive friendly staff,,comfortable spacious room, great lounge area
This hotel was among the highlight of our visit to Malaysia. International high standard. We were offered upgrade to horizon club which we took. It was great value for money. It was great to have a large comfortable chair in the room, so rare in most hotels. Appreciated the nespresso machine. Staff wonderful, great food, opulent but comfortable surroundings.

10 Donna W.
September 17, 2013
Service, Buffet Brealfast Chocolate fountain, Rooms
It was a 5 star luxury accomadation to be highly recommended to all

4 KngChuan T.
September 15, 2013
great hotel but far
great location clean and nice restaurants
this was a tat disappointing. far from major shopping areas and far from bukit bintang. nothing around the hotel. no massage, no food, no restaurants, no shopping. please refrain from staying here in your next trip. i would not recommend to stay here

9.3 Adam N.
United Kingdom
September 14, 2013
All smiles
Staff good, room good, facilities good!
Worth the price for a quality and comfortable stay

7.7 anuj B.
September 12, 2013
Heart of the City in KL
central location, upgrade to KL tower facing room, good service
This hotel was in the heart of the shopping centre which was a boon as I had planned for extensive shopping. The hotel was always busy and yet the staff was always courteous and polite.

8.7 Toshio T.
September 12, 2013
It is always nice to stay at the Shangri-La hotels
Staff hospitality, access, cleanliness
Always nice to stay at this hotel. Access to business area is convenient.

8.3 Kris S.
September 12, 2013
Time to refurnish the room....
Great and friendly staff. Great location to shopping belt. Great restaurant!
It was a great hotel with excellent services, but the overall feel of the room is a bit 'old' due to the old fashion carpentry. Bath room is also quite small. Honestly, i also expected the bed to be more comfortable. As this is Shangri La, i did have an expectation.