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Excellent 8.9
Based on 3343 reviews

Recent customer comments

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based on 3343 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7

Matthew O.
September 20, 2013
The receptionist is friendly and attentive
Service, Cleanliness and Location
Great business hotel with friendly and attentive service staff. The location is great and room is comfortable.

September 19, 2013
Great stay for bikers!
Clean room, good location and great gym
Excellent! My Harley was well secured at the basement lobby. Clean room with top grade toiletries. One of the best gym I have seen. Will definitely stay here again and again and again!

September 19, 2013
Excellent location with friendly staff
Cleanliness, friendly staff and location
I was very happy with the service of the hotel. I rode my bike and I was allowed to park at the lower lobby and the bike was always under the watchful eyes of the staff. Clean rooms and very well equipped gym and the swimming pool was just nice with ample sun beds. It was also centrally located to the klcc and walking distance to pavilion. Also the monorail is nearby.

wan R.
September 19, 2013
hotel is ok but overprice
its time to change new room decoration..old fashion

Robert S.
September 18, 2013
Enjoyable stay in Shangri-La
location, comfortable rooms, great breakfast

Robert S.
September 18, 2013
Beautiful Hotel
comfortable rooms, sumptuous breakfast, friendly staff

Joe A.
September 18, 2013
Clean, Immaculate and beautifully designed furnitures
It was average. Considering that I have stayed in many hotels. I find myself in just another normal feeling hotel room. Nothing outstanding here.

Nordin S.
September 18, 2013
Staff are courtesy, internation foods,near to shop
large room,easy access to town,staff knowledgable
VVV good. Warm welcome from the Main entrance, lobby, front deck and until i check into my room. Easy access to internet. Located at the central of KL.

Alison L.
New Zealand
September 17, 2013
In heaven at Shangri La
Attentive friendly staff,,comfortable spacious room, great lounge area
This hotel was among the highlight of our visit to Malaysia. International high standard. We were offered upgrade to horizon club which we took. It was great value for money. It was great to have a large comfortable chair in the room, so rare in most hotels. Appreciated the nespresso machine. Staff wonderful, great food, opulent but comfortable surroundings.

Donna W.
September 17, 2013
Service, Buffet Brealfast Chocolate fountain, Rooms
It was a 5 star luxury accomadation to be highly recommended to all