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Excellent 8.9
Based on 3366 reviews

Recent customer comments

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based on 3366 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 9.1
  • Service 9.1
  • Value for Money 8.5
  • Food/Dining 8.7
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Peter B.
August 24, 2013
Nice room centrally located in KL
Comfortable bed and nice sized room in a central location
A good place for a short stopover on our way home from Europe

Aileen O.
August 24, 2013
Memorable stay
Best 3 things the food the service and the location
Everything was perfect even though it was expensive of course its a luxury hotel! but it was paying the right price. In return i got the satisfaction that i expected. D

Gagandeep S.
August 23, 2013
True Value For Money
Internet, Rooms, Horizon Club upgrade
Truly fantastic. The only Hotel which has 24 hrs fitness centre. In middle of Petronas Tower and KL Tower. Local transportation connectivity excellent

December L.
Hong Kong
August 23, 2013
very good hotel
near shopping mall, near public transport, very clean and tidy
the rate is a bit expensive but hotel is very nice, walking distance to shopping mall and rest, staff are very friendly and helpful.

Amelita L.
Brunei Darussalam
August 22, 2013
comfortable bed
high speed internet, shuttle service, free water
it was not bad. The bed was comfortable. The only thing is, the lady who entertained me during check in was not really friendly. I asked for twin bed nd she replied me with " All twin rooms are booked".

South Korea
August 21, 2013
amazing, amazing and even more amazing
quality of staff, design, atmosphere
i decided to stay in Shangri-la for my family reunion. I even got an upgrade for the suite even i booked the exclusive club level room. Thanks to the staff, we had a great moment. If you want to spend some precious moment with someone you really care, i can only say Shangri-la Boom!

imelda M.
August 21, 2013
Its very near everywhere i go esp to petronas.
Elegant cozy nice
Very good very accessible wherever you go shopping and even sightseeing

Kim Y.
August 20, 2013
Great Hotel
Great Design

Laurent D.
August 20, 2013
nice stay
staff, food, location

South Korea
August 20, 2013
It is very close locate downtown and KCC.
lpcate near downtown. clean, high speed internet
It is very comfortable stay and easy to go shopping mall. But when i was check-out the staff does not explanation cancel my deposit clear or not. Just only says they are call to cancel to the bank and does not give receipt.