| Just so so |
Guest Rating: 7.3 |
min Y.
|
 China
Couple
Date of Stay: 07 Nov 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
10/10 |
|
One of the best location; 10 mins walk to KLCC and one tram station; free mocktail drink if you are Golden circle member; some staff are very nice and patient; breakfast is awesome. Room has awful smell; no DVD player available; LCD screen is so small; not much choice of TV programmes; 50% of Shangri-la hotels located in China; most of them are very good; but this one is just so so.I booked kingbed room 3 weeks before check-in, while when I arrived (1:30pm) I was told there's no kingbed at that moment and receptionist asked me to accept twin bed. In the end , I wait for 3 hours and get a kingbe room in the end.
Hotel Feature Tip : improve TV function and clean the room thouroughly particularly the smell in the room.
|
| A good location and value for money |
Guest Rating: 9 |
atallah A.
|
 Saudi Arabia
Family with young children
Date of Stay: 27 Oct 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Location, Cleanliness of rooms, Nice spa I do like Shangri-la hotels and always try to choose there hotels when available. However in this hotel in particular, I didn't feel that much comfortable. The staff do not look welcoming. It took me 30 minutes for Check-in. Still a recommended hotel in nice location for those who would like shopping.
|
| Cannot be faulted |
Guest Rating: 9 |
richard P.
|
 United Kingdom
Couple
Date of Stay: 11 Oct 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Quiet,unobtrusive professionalism throughout the hotel. It is difficult to find fault with the Shangri-La KL apart from the faint throbbing music late at night that appeared to come from the bar/club across the road. For a city centre hotel the KL Shangri-La would be hard to beat. The staff were without exception helpful, friendly and professional and the facilities first class. Access to the Club Lounge made life distictly easier in terms of breakfasting, secretarial support and internet use. I would rexcommend the Shangri-La KL to anyone, business man or tourist who wanted a central location.
Hotel Feature Tip : An upgrade to the Club floor with access to the lounge is good value.
|
| Just splendid! |
Guest Rating: 10 |
sunita G.
|
 Indonesia
Couple
Date of Stay: 23 Sep 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Location, facilities, everything was good! Check in was fast, easy and very efficiently done. The room was very spacious.
The staff was good, the service satisfactory. Breakfast was fantastic and had almost everything that I could expect.Overall, I would recommend this hotel to everyone and would most likely stay here as and when I come back and that is not too distant from now!
Nightlife Tip : Proximity to everything one expects during a trip overseas...tourist attractions, nightlife, restaurants, shopping...everything nearby!
|
| Recommended stay at Shangri-La Hotel KL |
Guest Rating: 9.7 |
boejono T.
|
Indonesia
Family with young children
Date of Stay: 31 Aug 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Services, food quality and location. Warm welcome upon checking in. Delicious international buffet breakfast serves from 6am, great timing for those who need to start your day early. Superd clean & spacious room with fantastic pool view. What we feel best is the location that is within a stone throw away from KLCC and Pavilion, the two best shopping malls in town. Shangri-La Hotel is my only choice if we are in KL, Malaysia.
Shopping Tip : KLCC and Pavilion Mall
|
| Thanx a lot housekeeping dept! |
Guest Rating: 10 |
pavel G.
|
 Uzbekistan
Family with young children
Date of Stay: 11 Aug 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Housekeeping, Location, Breakfast Lets start from the breakfast. This time it was all 7stars breakfast! Dinner was great also. This time we liked restaurants a lot, thank you. Our room was super clean, that was nice. But the main thing is that when we've checked out and arrived to the airport, i noticed that we've left 2 new jackets in the closet. But we were on our plain already. When we landed i called to the hotel and houskeeping department informed me that they found it and asked me how to deliver it to me! Thanx a lot guys! DHL picked it up and that was it, great! Will stay again.
Restaurant Tip : great bufet
|
sajid D.
|
 India
Business Traveler
Date of Stay: 21 Jul 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
the upgrade at nominal charge to Horizon Club room was superb.House keeping kept the room fresh and well equipped at all times. efficient and warm check in.
delivery of baggage to room quick and no expectingly lingering on for tips. House keeping discreet and efficient without stinging on fresh towels or bathroom acessories. Hotel security polite and efficient in guiding guests to rooom.
Club lounge great for breakfast and evening drinks and canapes.
Hotel Feature Tip : great health club/spa.
fantastic massages
|
| Shangri-La, Kuala Lumpur |
Guest Rating: 7 |
tami F.
|
United Kingdom
Family with older children
Date of Stay: 13 Apr 2009 |
| Value for Money: |
|
4/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
4/10 |
|
Location was good. Clean. Staff efficient. F & B totally overpriced, rooms small. Having stayed at many hotels all round the world of various stars, I would not put the KL Shangri-la anywhere near the top of my "return to" list. The location was great but other than that there was very little about it that made it stand out in any way.
Sightseeing/Attractions Tip : Walking distance to the Petronas Towers but not to the KL tower.
|
| excellent hotel |
Guest Rating: 10 |
eric H.
|
 United States
Couple
Date of Stay: 14 Feb 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Location superb, service excellent My wife and I stayed on the Horizon Club Level and there was no negative experience. The food was excellent and it changed daily. The service was very first class and the surroundings were very nice. I cannot recommend any higher. The room was good and the hotel is located within walking distance to most central locations. The staff were very helpful to a first time visitor to KL.
Sightseeing/Attractions Tip : The monorail station is walking distance.
|
| lovely place minus the construction noise |
Guest Rating: 7 |
lois Z.
|
United States
Business Traveler
Date of Stay: 23 Jan 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
10/10 |
|
Great Food & Service. A good mix of locals & visitors, so there is a taste of real KL.
The location is good, near the main upscale shopping center, the Twin Towers. If noise is an indication, good for nightlife. They are under construction. The club floors are estimated at being closed for a year...they make no apology for giving you a Deluxe room 10 floors lower down. There's the noise and smells...the noise though is very considerate: 9 am or later only until 5 to 7 pm.
The surrounding nightlife is not loud until around 2 am and then the bass is mplified until 3 am closing. I cannot understand KL hotels...complaints seem to be completely ignored. Be it the Westin...very beige ... a better location for 'local color' outside ...terrible food....to the Istana, very nice but no business television stations in any language... they are quite simply completely nonresponsive... But of the three, if you're there on business, the Shangri La is the hands down winner...
They also will provide FT and South China Morning Post along with the usual local & international newspapers.
In their Lemon Garden Cafe, the breakfast and buffet restaurant, you can pick fresh herbs for your food...every night they had fresh roast turkey--they had no idea how to cut it but they kept trying---it was charming. Also from breakfast thru dinner there are Chinese, Indian, Noodle stations (not really any Malaysian but their Malaysian guests, I'm told, eat better at home). The staff, even the chefs were charming.
Very very difficult to answer the satisfied/unsatisfied..but best of 3 and I hear the end of construction will bring many good things, and no need for excuses...
Shopping Tip : The Kinokuniya Bookstore in the nearby shopping center is the best and biggest I've seen in Asia.
|
| A taste of quality |
Guest Rating: 8 |
leon R.
|
United Kingdom
Solo Traveler
Date of Stay: 06 Apr 2008 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Free upgrade was offered as soon as we requested because of the renovation work.
Nightlife Tip : Many bars nearby.
|
| My home away from home |
Guest Rating: 9 |
kevin H.
|
 Canada
Couple
Date of Stay: 25 Mar 2008 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Location, location, location... KL tower on one side and the Petronas Towers on the other. Absolutely beautiful area of town that makes you want to walk to near by locations rather than take a taxi. I have been staying there in KL for 20 years now and that will not change for future visits to that beautiful city.
Sightseeing/Attractions Tip : Everything is close to this hotel, shopping, resturants, sightseeing... everything.
|
| Great Location |
Guest Rating: 10 |
stephen B.
|
 United States of America
Solo Traveler
Date of Stay: 21 Jan 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Loved it.
|
| Family visit to Malaysia |
Guest Rating: 8 |
muhammad J.
|
 Pakistan
Family with young children
Date of Stay: 13 Sep 2007 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
It was a very comfortable stay at Shangri-la which is close to shopping areas as well as Twin Towers. Moreover Tram is just on walking distance to conveniently go through the city. Nice place to stay at in Malaysia.
|
| Shangri La |
Guest Rating: 8.7 |
jamie M.
|
 Australia
Business Traveler
Date of Stay: 02 Jul 2007 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
6/10 |
|
None
Nightlife Tip : Bed nightclub is small but nice nearby(ish)
|