| Shangri-La, Kuala Lumpur |
Guest Rating: 7 |
tami F.
|
United Kingdom
Family with older children
Date of Stay: 13 Apr 2009 |
| Value for Money: |
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4/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
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| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
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4/10 |
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Location was good. Clean. Staff efficient. F & B totally overpriced, rooms small. Having stayed at many hotels all round the world of various stars, I would not put the KL Shangri-la anywhere near the top of my "return to" list. The location was great but other than that there was very little about it that made it stand out in any way.
Sightseeing/Attractions Tip : Walking distance to the Petronas Towers but not to the KL tower.
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| excellent hotel |
Guest Rating: 10 |
eric H.
|
United States
Couple
Date of Stay: 14 Feb 2009 |
| Value for Money: |
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10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
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| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
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Location superb, service excellent My wife and I stayed on the Horizon Club Level and there was no negative experience. The food was excellent and it changed daily. The service was very first class and the surroundings were very nice. I cannot recommend any higher. The room was good and the hotel is located within walking distance to most central locations. The staff were very helpful to a first time visitor to KL.
Sightseeing/Attractions Tip : The monorail station is walking distance.
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| lovely place minus the construction noise |
Guest Rating: 7 |
lois Z.
|
United States
Business Traveler
Date of Stay: 23 Jan 2009 |
| Value for Money: |
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6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
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| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
10/10 |
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Great Food & Service. A good mix of locals & visitors, so there is a taste of real KL.
The location is good, near the main upscale shopping center, the Twin Towers. If noise is an indication, good for nightlife. They are under construction. The club floors are estimated at being closed for a year...they make no apology for giving you a Deluxe room 10 floors lower down. There's the noise and smells...the noise though is very considerate: 9 am or later only until 5 to 7 pm.
The surrounding nightlife is not loud until around 2 am and then the bass is mplified until 3 am closing. I cannot understand KL hotels...complaints seem to be completely ignored. Be it the Westin...very beige ... a better location for 'local color' outside ...terrible food....to the Istana, very nice but no business television stations in any language... they are quite simply completely nonresponsive... But of the three, if you're there on business, the Shangri La is the hands down winner...
They also will provide FT and South China Morning Post along with the usual local & international newspapers.
In their Lemon Garden Cafe, the breakfast and buffet restaurant, you can pick fresh herbs for your food...every night they had fresh roast turkey--they had no idea how to cut it but they kept trying---it was charming. Also from breakfast thru dinner there are Chinese, Indian, Noodle stations (not really any Malaysian but their Malaysian guests, I'm told, eat better at home). The staff, even the chefs were charming.
Very very difficult to answer the satisfied/unsatisfied..but best of 3 and I hear the end of construction will bring many good things, and no need for excuses...
Shopping Tip : The Kinokuniya Bookstore in the nearby shopping center is the best and biggest I've seen in Asia.
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| A taste of quality |
Guest Rating: 8 |
leon R.
|
United Kingdom
Solo Traveler
Date of Stay: 06 Apr 2008 |
| Value for Money: |
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6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Free upgrade was offered as soon as we requested because of the renovation work.
Nightlife Tip : Many bars nearby.
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| My home away from home |
Guest Rating: 9 |
kevin H.
|
Canada
Couple
Date of Stay: 25 Mar 2008 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
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Location, location, location... KL tower on one side and the Petronas Towers on the other. Absolutely beautiful area of town that makes you want to walk to near by locations rather than take a taxi. I have been staying there in KL for 20 years now and that will not change for future visits to that beautiful city.
Sightseeing/Attractions Tip : Everything is close to this hotel, shopping, resturants, sightseeing... everything.
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| Great Location |
Guest Rating: 10 |
stephen B.
|
United States of America
Solo Traveler
Date of Stay: 21 Jan 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
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Loved it.
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| Family visit to Malaysia |
Guest Rating: 8 |
muhammad J.
|
Pakistan
Family with young children
Date of Stay: 13 Sep 2007 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
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It was a very comfortable stay at Shangri-la which is close to shopping areas as well as Twin Towers. Moreover Tram is just on walking distance to conveniently go through the city. Nice place to stay at in Malaysia.
|
| Shangri La |
Guest Rating: 8.7 |
jamie M.
|
Australia
Business Traveler
Date of Stay: 02 Jul 2007 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
6/10 |
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None
Nightlife Tip : Bed nightclub is small but nice nearby(ish)
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This review was originally written in French and translated by To view the original text
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ricart V.
|
Belgium
Couple
Date of Stay: 22 May 2009 |
| Value for Money: |
|
2/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
4/10 |
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| Hotel Condition/Cleanliness: |
|
2/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
6/10 |
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Shangri-la is normally synonymous with guaranteed satisfaction throughout the world. That is what my previous experience tended to confirm. The perfect example is against the Kuala Lumpur that we experienced in full work. Stinking paint room without a view and very noisy. A real shock when we booked this hotel to finish our vacation in style. To avoid taking into account the multitude of other choices in the same neighborhood.
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