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Recent customer comments

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All reviews (3312)

Business travelers (736)

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Families with older children (180)

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Excellent
8.9
based on 3312 reviews
Hotel Condition/Cleanliness
9.2
Facilities
8.7
Location
8.8
Room Comfort/Standard
9.1
Staff Performance
9.1
Value for Money
8.5
Food/Dining
8.7

10 Simon C.
Australia
May 06, 2016
Good stay - Shangri La is always a pleasure
Good stay - Shangri La is always a pleasure

6.4 Te J.
Singapore
May 07, 2016
Disappointment service in a high end well known ho
Surprise that a lot of people in KL does not know the location of such a well known hotel. Its a shame that not even a glass of cocktail drink or wet towel upon check in. And fruits were only served in my Executive room on only day 2. What happen to day 1??? And shuttel bus trips too far apart! Nothing attractive or unique by far in this hotel. I will choose to stay in Westin or Millienium...Disappointment.

8.8 pooi L.
Malaysia
May 03, 2016
the best security
overall was good if the room has a long sofa and swimming pool need to be upgraded , one more thing breakfast should at least free for one person , it will be great!!!!

8.8 Sritharan R.
Malaysia
May 03, 2016
Kinds sports
Looking for more sports and fun

10 Teoh E.
Malaysia
May 05, 2016
nil
Nil

9.2 Joseph G.
United Kingdom
May 02, 2016
Overall good but food a little disappointing
The hotel is in a great location, service is great and the rooms are good. The only criticism i would give is that the food is not quite what you would expect from such a prestigious brand but to be fair I only ate there once so may have been an off night. I just wasn't willing to test this by going back for a second attempt.

8 Sien Y.
Malaysia
April 27, 2016
Staff
The service provided from the hotel is highly recommended.

10 Lam P.
Vietnam
April 30, 2016
Last week HELP ceremony convention
Best time of my life while staying there and attending HELP convention ceremony. I would likely stay there in the future when I visit Malaysia again

10 Pimprapa K.
Thailand
April 18, 2016
The best
All good

6 Ajay V.
India
April 09, 2016
Average Hotel nothing great
The ambience of rooms are below average, the food served in room dinning was ridiculous