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Excellent 8.3
Based on 1541 reviews

Recent customer comments

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Excellent



based on 1541 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.8
  • Location 8.2
  • Room Comfort/Standard 8.6
  • Staff Performance 8.7
  • Value for Money 8.5
  • Food/Dining 6.6

Annie T.
Singapore
May 19, 2016
Poor customer service from trainee
Disappointing service at Somerset .After checking into the room, we called the reception to ask for extra bottle of shower gel and toilet roll. They always only provide one bottle of shower gel even if there were 2 people staying. The answer we got from the trainee at the reception was that the hotel policy can only replenish the item after one day. As we just checked in, we are not entitled to additional bottle of shower gel until the next day. She insisted it was the hotel policy. So I asked to speak to the manager which she replied that the manager was not around. I finally got the extra bottle of shower gel after insisting to speak to her male colleague. This is my second time staying at this hotel. Got to say that they don't train their people very well. Totally no service concept.

tan W.
Singapore
May 18, 2016
never go back
nothing to say......will never go back stay.....if have go KL again thankyou

Wendy W.
Malaysia
May 16, 2016
Value of money
Clean and comfortable !!

Cynthia T.
Malaysia
May 09, 2016
Lovely Stay
Hubby and I stayed here for the 1st time and we were extremely happy with the in-room facilities - first staying in studio room which had a kitchenette n later in a 1-bedroom premier which had a separate kitchen, dining, living, walk-in wardrobe n a mini-room. It was very comfortable and clean. We felt the price was pretty affordable for that kind of apartment stay. Staff could be better trained as we were given unclear n inconvenient instructions for checking in n out from 1 room to another but they did make terrific effort to accomodate our requirements.

Haslinda H.
Singapore
May 06, 2016
Will not come again to this unwelcoming place
Breakfast very limited and i never come accross such pathethic menu before. Carpet in the room bad quality, fur all over the place. Front office staff (clement) who check me out very arrogant

LILY C.
Malaysia
May 03, 2016
cleanliness and good service
Excellent reception staff, especially Mr. Goh Wei How clean room beautiful view outside

Marilin N.
Philippines
May 03, 2016
Great stay as always
Very clean room, high end furnishings, so close to KLCC. Somerset Ampang never fails to deliver, thumbs up!

William L.
Malaysia
April 28, 2016
above average
Overall is good, nothing to complain. The hotel room is worth for the price.

Shireen L.
Malaysia
April 24, 2016
Feels just like home
Very warm & welcoming staff who made us feel just right at home. This is our 2nd stay at Somerset Ampang and there will definitely be a 3rd time :)

Mohd H.
Malaysia
April 24, 2016
The housekeeping
Very bad , he take my item and he trow away..when i as he say that is my false and they can't take back..this is my first stay and my last stay here..tq