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Excellent 8.3
Based on 1545 reviews

Recent customer comments

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Excellent



based on 1545 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.8
  • Location 8.2
  • Room Comfort/Standard 8.6
  • Service 8.7
  • Value for Money 8.5
  • Food/Dining 6.6

SHARIL S.
Singapore
June 02, 2016
Wedding getaway
Free and easy..got complimentary breakfast for 2 days.awesome.

Lina I.
Malaysia
May 31, 2016
Very Good
Clean and good to stay with kids

Kumaravelu P.
Singapore
May 23, 2016
Nice hotel with good location
I travel to KL on a weekly basis. I stayed in Somerset for the first time as my usual hotel was fully booked for an event. I was mostly impressed with the hotel except during check-in.. I was early and I asked if they had a room available. The reception just mentioned that check-in time was 2pm. Of course, I can read.. And they were definitely not full.. I wasn't interested in arguing.. It's a very nice hotel and within a good location and I frequent Souled Out everytime I stay in Jalan Ampang. But due to the check-in experience, I'm definitely not going back..

tan W.
Singapore
May 22, 2016
will never go back stay again
thankyou.......

Annie T.
Singapore
May 19, 2016
Poor customer service from trainee
Disappointing service at Somerset .After checking into the room, we called the reception to ask for extra bottle of shower gel and toilet roll. They always only provide one bottle of shower gel even if there were 2 people staying. The answer we got from the trainee at the reception was that the hotel policy can only replenish the item after one day. As we just checked in, we are not entitled to additional bottle of shower gel until the next day. She insisted it was the hotel policy. So I asked to speak to the manager which she replied that the manager was not around. I finally got the extra bottle of shower gel after insisting to speak to her male colleague. This is my second time staying at this hotel. Got to say that they don't train their people very well. Totally no service concept.

tan W.
Singapore
May 18, 2016
never go back
nothing to say......will never go back stay.....if have go KL again thankyou

Wendy W.
Malaysia
May 16, 2016
Value of money
Clean and comfortable !!

Cynthia T.
Malaysia
May 09, 2016
Lovely Stay
Hubby and I stayed here for the 1st time and we were extremely happy with the in-room facilities - first staying in studio room which had a kitchenette n later in a 1-bedroom premier which had a separate kitchen, dining, living, walk-in wardrobe n a mini-room. It was very comfortable and clean. We felt the price was pretty affordable for that kind of apartment stay. Staff could be better trained as we were given unclear n inconvenient instructions for checking in n out from 1 room to another but they did make terrific effort to accomodate our requirements.

Haslinda H.
Singapore
May 06, 2016
Will not come again to this unwelcoming place
Breakfast very limited and i never come accross such pathethic menu before. Carpet in the room bad quality, fur all over the place. Front office staff (clement) who check me out very arrogant

LILY C.
Malaysia
May 03, 2016
cleanliness and good service
Excellent reception staff, especially Mr. Goh Wei How clean room beautiful view outside