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Excellent 8.4
Based on 2993 reviews

Recent customer comments

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based on 2993 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.5
  • Location 8.6
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.3

Ngai C.
Hong Kong
July 08, 2016
Old, Dirty & Smelly
Heard so much about this hotel and had been wanting to try it out which we finally did ending up in major disappointment. The minute you walked into the lobby, it smells and when you're in the room, it's old and not well maintained. You can waste all your time waiting for elevators and the theme park is a major disappointment so poorly managed and maintained. Definitely short handed as you need to wait for a long long time before anybody shows up with your request. Only thing good is that the staffs are very courteous and apologetic when you complained. Probably they get lots of training here for most people complain. It's definitely not value for money as they are so many better hotels all over KL.

Michael M.
July 08, 2016
The place is great and Sunway Lagoon is so accessible and not so crowded.

Iskandar I.
July 06, 2016
Many thanks for your great services and good Staffs with quick response. Will meet you again. Best regards. Iskandar Ibrahim & Family

Skandh K.
July 06, 2016
Very comfortable stay...

Teh J.
July 05, 2016
nice stay
nice stay

Graham L.
July 04, 2016
More for Holiday
Not too great a value for business travel. Compared to other 5 stars hotel priced at that range, you can probably find better alternatives. The best thing about the hotel is the location and the nice swimming pools! Service staffs are not well trained.

wai C.
Hong Kong
July 04, 2016

andy K.
July 03, 2016
Nice hotel

Mary M.
June 30, 2016
Nice Hotel
This hotel is quite big, spacious room. Has access to the Water park/theme park. Good service. Reception is very helpful.

chi M.
June 27, 2016
nice room
located in sunway with access to sunway pyramid and sunway lagoon.