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Very good 7.5
Based on 5095 reviews

Recent customer comments

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Very good

based on 5095 reviews
  • Cleanliness 7.5
  • Facilities 6.3
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 7.2

Ann H.
August 07, 2013
nice and comfortable
large bathroom, comfortable bed, centrally located

Chang L.
August 06, 2013
Friendly atmosphere. Staff are very polite.
Friendliness. Nice restaurant. Fast check in.
Very pleasant. Staff are very friendly and very helpful.

Ma L.
August 06, 2013
antique smell, old style hotel room, slow service,
Nothing to look back.
Our first night is terrible. All the way from LCCT to Swiss Garden Hotel, very late night...we are so tired and sleepy, the aircondition is not functioning well. It's so hot. The room smells like an old stock room.

che K.
August 05, 2013
Convenient place to access
Friendly staff
Experience mid night no power supply! However hrs back to normal.

Khairi K.
August 05, 2013
Good Location
Location, Near to Shopping areas, Near to Food places
Stayed 2 nights with the hotel, locations wise, it is only a walk away to Bukit Bintang area. For those who party, from the hotel to Changkat is not so far as well. One might consider walking to Bukit Bintang area, appox 10 mins walk and walk to Changkat for the nightlife, approx 15mins from Bukit Bintang.

Lauren G.
August 05, 2013
Shopping, Shopping and more Shopping
Large rooms and friendly staff
In all honesty I was expecting a little better for a 4 star hotel. But was good value for money. Close walking distance to shopping centers.

Hariharan R.
August 05, 2013
Very comfortable and relaxing holiday
Breakfast was great, staff were friendly and helpful, the hotel rooms were comfortable
Swiss-Garden Hotel Kuala Lumpur is, as it says, a 4 star hotel. It has the main concept of a luxury hotel, giving the impression of a 5 star hotel. However, it slips up on certain details that makes it fall back to the 4 star category. Negatives (I'm being extremely harsh here - perfectly acceptable for a 4 star hotel I suppose): - Room cleanliness is not up to par. The first room we were given had a pungent stench of smoke even though the room was on a non-smoking floor. You would think the cleaning crew would at least spray some air freshener. We requested a room change (we were given a new room very fast), and in the new room, there was a bracelet under the bed that was left by the previous occupants (cleaning wasn't thorough). - The quality of some of the facilities looked a little substandard for the hotel outlook. The facilities could have also been maintained a little better as some of it looked a little old and worn out. (Not a big issue) - Service was good and friendly, but took too long. The hotel seems to be short-staffed. There were only 2 people at the reception handling check-ins and check-outs. When we tried calling the reception to enquire about wi-fi, we were transferred around and left holding the phone for far too long. The room cleaning service was not up to scratch either. When we asked them to come at 6pm, they had to be called to be reminded. We ended up waiting in the room as they cleaned it (awkward), all the while in wet clothes after coming back from a swim. - The swimming pool and gym are tiny. The swimming pool is a circle with a diameter of probably 4meters. - Extremely limited television channels. I'm guessing about 7 or 8? Also no DVD player. Positives: - The hotel exterior and lobby look very nice. - The staff are very friendly and helpful once you have their attention. - The breakfast buffet is very good. 5 star hotel standard. - The bed is very comfortable. - Hot water in the shower. (Very clean bathroom/toilet) - 5 to 10minut

misa S.
August 05, 2013
Good, pleasant stay at strategically located hotel
Nice room, Strategic location, nice swimming pool
I've experienced a good welcomes from hotel reception with fast check in process. Even though it was a business stay but I still manage to spend time for sightseeing and shopping due to its close location shopping malls.

ahmad H.
August 05, 2013
ok not bad
easy to city
toilet is not good, my water sink always stuck, water pressure for the toilet is slow, everything else is perfect, just the toilet.

John C.
August 04, 2013
Comfy room reasonable price
location , price and room
friendly staff, great location and reasonable price