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Very good 7.5
Based on 5068 reviews

Recent customer comments

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Very good

based on 5068 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.4
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

ewan D.
December 28, 2015
average service
location, convienience to hawker food street, family can stay
On check in at 2230 hours after long flight etc found check in service poor, lack of interest and very slow. Breakfast the first morning was reasonable but the next 2 mornings staff very slow to replenish buffet meaning very poor lack of choice and could not even get a coffee, machine had run out and not available for 15 min and yet 2 machines were available. Especially disappointed on Christmas morning as lack of food choice was at its worst. Had smoke smell drifting thru interconnecting door (assume people smoking in next room) water pressure in shower was very low. Loud banging noises during night, people banging doors at early hours like 0200 am 0430 am etc meaning we lacked sleep. The positive was helpful staff on check out to prepare bill quickly so I could check out promptly to be ready in time to catch train.

December 27, 2015
Room old, small water
Not really recommended for the price paid

matt N.
December 26, 2015
No issue with swiss. DefinItely a 3 star. Not 4.
It was good. All expectations met

nur O.
December 24, 2015
Room need refurbish and quit noise
The location of the hotel is in the centre. 10-30 minutes to pavilion depends on the traffic. However, the room is quite old and need to refurbish. I hate that there is lack of lights in the room and noisy during the night.

Wei L.
December 23, 2015
location, comfortable & clean and value of money

Muhammad M.
December 21, 2015
Charging port
Food. Bed comfort. Big toilet
Pleasant. Only problem is the charging port. It could be better if it is by the bed instead of the tv area.

Abdul T.
December 21, 2015
Not bad
Location, Comfort, Professional
It was not bad. No complains. Bathtub can be better. But location was good. Did not have the time to try the facilities. But good enough.

Segar G.
December 21, 2015
Close proximity to many places in KL city centre
Good location, availability of many eateries nearby, walking distance to monorail station
I stayed 2 nights at the hotel. Staff were pleasant and response was swift especially from room service. My only comment is on the noise being emitted from the ducts outside the room(probably serving water) especially in the early morning is distracting and irritating. Perhaps the hotel can look into using sound insulation to reduce the noise. The TV channels are limited for a 4 star hotel. Hope the hotel can look into providing 1 or 2 Tamil channels for Indian guest. Buffet breakfast is good. KWC, Central market, Petaling street are all within walking distance. For Hindus, Kottu Malai Pillayar Temple is just around the corner near 7-11 along Jalan Pudu. The location is great. We will definitely be back to Swiss Garden for our next visit to KL.

Soo L.
December 20, 2015
A Basic Hotel
Well-equipped, clean and quiet
It was a little inconvenient as it took me a while to walk to nearby malls like Pavilion and Berjaya Times Square. The good thing was it was near the Jalan Alor Food Street. However, the eateries there only function at night. Hence, there was no option to eat except to dine in the hotel in the day time. The cab fare to Berjaya Times Square was RM$15 which I thought was reasonable.

Jayaram S.
December 19, 2015
I will definitely book this hotel the next time ro
Staff,Service n cleaniness
A very good n memorable one.Centralized area to move around