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Very good 7.5
Based on 5091 reviews

Recent customer comments

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Very good

based on 5091 reviews
  • Cleanliness 7.5
  • Facilities 6.3
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 7.2

August 28, 2012
Fairly good hotel and the service is good.
Location, good complementery breakfast.
This was my second trip to KL, but I can say it was the first because the previous one was very brief. But I felt no discomfort staying in Swiss garden hotel. The places of my interest in KL was very close and the hotel staff assist me properly. They also have some free suttle survices- which is a bonus. I think if they could arrange full time suttle service without any prior booking or limited number and fixed timing- like some hotels in Bangkok- it would have been great, and I am sure it will attract more people to stay in Swiss garden. The rooms need to be refurbished. Some furnitures are in kind of bad condition as well as the toilet fixtures are not satisfactory. But overall, I think Swiss garden is a fairly good hotel of its class.

Maria G.
August 28, 2012
Rooms were big ....
Shopping just around the corner
Didn't like the food from room service.... rooms were spacy but had such an unpleasant smell and the hotel staff actually warned us before checking in, asking if we needed air refreshener... quite good location with a 24 hour convenient store at the opposite side of the street...

Greg C.
August 28, 2012
Value for money
Good room size, pleasant
the hotel is only a few minutes walk into the main shopping area. traffic can be bad outside on weekends. parking was not complimentary. breakfast was a bit average, but acceptable.

Francis P.
Sri Lanka
August 27, 2012
great location but small room and spec not so good
location only!
Overall, as indicated above the location is 10/10,, but the rooms itself were very small and old! They need some drastic improvements. The restaurant was not geared to cater to the large crowd present for breakfast. When we went down each day, we found that most of the meals/dishes were over and NOT replenished.

Chai C.
August 27, 2012
Nice hotel with good service and great location
The hotel is clean.
The hotel is clean and value for money with friendly and helpful staff but the room is a bit small. Hotel is in good location for shopping and sightseeing.

Kenneth H.
August 27, 2012
Great Hotel, great location to Bukit Bintang.
Very clean and staff are excellent
I will definitely stay here again. The room was great and the location is only 1 minute away from the main shopping district of Bukit Bintang.

Graeme G.
United Kingdom
August 27, 2012
Fawlty towers staff but nice hotel
Room size and good location
We got upgraded to the residencies due to overbooking. Rooms were spacious and clean. Nice big bathrooms. Stash were fairly incompetent, felt like the staff were in training. No big issues but incompetent with lots of small things which makes you wonder how they might cope with more serious issues.

Kristel M.
August 26, 2012
Great location
Walking distance to bukit bintang
Walking distance to bukit bintang. Great location. Clean rooms.

juliana L.
August 26, 2012
Always stay in this hotel
We always choose to stay at this hotel every time we visit KL,

Nalaka G.
Sri Lanka
August 25, 2012
Friendly service
Better if they can provide free wi-fi service as well since they only have broad band conection which does not support ipad