arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.5
Based on 5066 reviews

Recent customer comments

Filter by traveler type
Very good

based on 5065 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.4
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

Hoo C.
December 19, 2014
Clean & convenient
Near to Bukit Bintang , Jalan Alor and Pavilion. its quiet surrounding and clean
I was given a room which i feel it was recently re-furnished everything was new and comfortable, well worth the money. no complains!

Kok M.
December 19, 2014
good services

On L.
December 19, 2014
Disappointed trip
Free welcome drink, free buffet breakfast for kids with each entitled adults, variety of foods
Disappointed trip. I have booked a premier executive with breakfast and Internet for 2 days 1 night. We have reach at 2.15pm, but only allow to check in at 3pm as per hotel policy and the room is not ready yet. The receptionist said will call us once the room is ready. We went for tea time and wait until 3.15pm, but no call was received. We returned to the hotel, the receptionist said it haven't ready, but I said it is already 3.20pm, it is exceeded the hotel check in time, and usually others hotel do let us even it is 1pm +. The other officer came and understand my problem, and she is able to find another room for me at level 13 whereby our originally is level 14. The receptionist didn't even tell us which way to go and give me the wifi number when pass me the card. I have to check with other receptionist😱. After went into the room, the aircon seems like not working well, and the room doesn't looks like what I saw in the agoda image (I suspect it is premier deluxe room). Initially, I would like to make the complaint, but my husband said no as we are rushing time to the wedding dinner. At about 4.30pm, somebody knock the door, while my husband going to open the door, the door was open up itself , the room keeper pass us the towel. We feel insecure because somebody can enter the room without our permission. Again, I do not lodge the complaint because of rushing time and afraid incurred unnecessary trouble. Conclusion, we are disappointed with this staying.

December 18, 2014
Fast check in
clean room, clean bathroom and near to shopping area
nothing much to compliment nor complain. It was a good stay over

Woon Y.
December 18, 2014
Nothing special
Hotel room and amenities need to be improved and upgraded

Teck L.
December 17, 2014
Disappointed facilities
4 stars hotel with a 2 star bed.

Nurulamin S.
December 17, 2014
Stayed in room 1421...
Buffet breakfast... Location
Location and convenient .... And staff some of th are new couldn't understand what we wanted. We able to extend our check out time by 1 hr. Could come back to stay.... But there should change their bed too soft and the pillows were it comfortable.

Wiliana W.
December 16, 2014
Good location and clean
Near shopping area, room is clean, friendly reception

Lora R.
December 16, 2014
Courteous and helpful staff
Clean faciities and friendly staff

Charles T.
December 16, 2014
Overall Stay
Room, Wifi
It was pleasant.