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Very good 7.5
Based on 5063 reviews

Recent customer comments

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Very good



based on 5063 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.4
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

Julie N.
United Kingdom
October 20, 2014
Good value hotel
Close to Bukit Bintang, price and carpark
Good value for money and easy access to shops etc

Wei C.
Malaysia
October 20, 2014
Conveniently located, poor lift system.
Location and convenience
The hotel is conveniently located in city center, plenty of parking spaces and big rooms. The lift though, is a major frustration. I had to wait for more than 15 minutes on one occasion because of it's slow speed. Please do something about your lift, you can't have only 3 lifts operating (and extremely slow speed!) for a major hotel with so many floors.

Meng T.
Singapore
October 19, 2014
Good location
Location
Staff was nice, free upgrade to executive class

Khalid R.
Saudi Arabia
October 18, 2014
Great Stay
Breakfast, location, staff
Everything was great, But I've stayed at the hotel at the beginning of the year and the rooms were way better.

valiant H.
Singapore
October 17, 2014
Normal
Central to the night market Jalan Aloh, clean and big room
Average

Suleiman A.
Oman
October 16, 2014
The furniture of Hotel is very bad conditions
Staffs .Breakfast and location
Not comfortable Bad smell on bed Bedsheets are old and tears as it's ages.

Siew Q.
Malaysia
October 16, 2014
FeedBack
1) Good location , 2) Food very nice, 3) Room Comfortable
Food is very good, room ok. parking area need to upgrade.

Methee S.
Thailand
October 14, 2014
Good but not best ...
Clean, Friendly Staff, Easy to access

Maria P.
Philippines
October 14, 2014
Leisure
Breakfast, location and comfort
Overall our stay was excellent. There were no complaints from our group in their own rooms. Even the wi-fi connection is good. The best is the free breakfast which gave us the energy to start the day! The tour desk is also very helpful in providing us the tour we wanted.

Thomas H.
Ireland
October 13, 2014
Never judge a book by its cover!
Staff and location
Unfortunately, i booked this hotel by its brand name and its appearance online. Big mistake. It looks really grand on the outside and in the reception area, however, the room was very dull, it seems they just left the continued upkeep of the rooms once they opened this hotel 10 or 15 years ago. The rooms in this hotel need a dramatic makeover. Also my partners handbag was snatched just meters from the hotel, not the hotels fault but some prior notification from the reception to warn us that Jalan Pudu is notorious for theft etc. The staff were brilliant and very helpful in every way. Unfortunately i would not recommend this hotel on its brand name and will not stay here again.