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Very good 7.5
Based on 5063 reviews

Recent customer comments

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Very good



based on 5063 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.4
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 7.2

WE T.
Singapore
April 11, 2014
Friendly staff,
Clean, convenient & friendly staff
Friendly front counter staff that allowed early check-in at 9am, very grateful for that as I arrived at 9am and their normal check-in is at 2pm. Front staff even called me in the afternoon to make sure everything was ok! Located between Chinatown & Bt Bintang, u have the best of both worlds. Jalan Alor food street is a short walk away

Mohd S.
Malaysia
April 09, 2014
my stay is satisfying with an average experience
clean room, strategic location and friendly staff
an average hotel to stay at KL instead of the location and food is average although international menu is served

Shane C.
Australia
April 08, 2014
great breakfast rooms getting run down
breakfast, pool locatio
The stay was pleasant enough, very large family room with separate room forthe kids to sleep in, however the rooms were looking very tired and certainly in need of a paint etc. Staff very friendly and abliging, however a very long time was needed for check in - having booked in advance they should be able to have paperwork and room cards ready and basically scan your passport, get the required paperwork signed, swip credit card and head to the room. The whole process should take less than 5 minutes- NOT over 15! Also had a faulty room safe that they tried to fix twice with out success - not a problem except an apology would have gone a long way.

Felix B.
Indonesia
April 08, 2014
Good Stay
nice location, friendly staff, clean

Lee L.
Malaysia
April 05, 2014
Comfortable, most staffs are good except one
Comfort, most staffs are friendly, acceptable wifi speed
Wondering about the deposit collected, is it because I look young so they collect the deposit from me? Expect that I might have stolen their things? As during check out I realized all the foreigners just hand over the room card and check out done. But mine, they still need to call the room service to check then give me back the deposit, that made me felt discriminated. Besides, the room cards issued cannot be used and I checked with the counter lady, she showed me a black face and asked whether I put it with my phone, I am sure I put it in my purse all the time, but when I asked her about it, I was holding my phone in my hand, so she insisted that I put it with my phone. After reset, she warned me with an angry face not to put with my phone. However, once after she reset, I straight away tried both room cards (100% confirm never put together with my phone) and yet one still not usable. Apart from above issues, the rest are satisfied, friendly staff during check in, comfortable bedroom, limited but acceptable buffet breakfast.

Garry A.
Australia
April 05, 2014
Convenient location
location, room & breakfast
Recently my wife and I stayed at the Swiss-Garden Hotel, Kuala Lumpur. I have to say that the room was tastefully decorated and very nice and clean. The bathroom was very nice and clean and the bed was very comfortable as well. The internet speed was quite good in our room too… The breakfast was excellent...in fact I would have to say that it was on par or slightly better than many other similarly priced hotels. The best part of the hotel was its location. The hotel was conveniently located to Petaling Street (the famous market for buying knock-off products) and China Town. It is also walking distance from the best shopping centres in town (the Pavilion and Lot 10) and many great restaurants and food courts. The hotel is also not too far from the city centre and all the night life as well. The hotel is also only a couple of hundred metres to the train station as well. The pools, and their surroundings, were very nice, as was the service was excellent. Drinks from the bar we reasonably priced during 'happy-our' but can be very expensive after that. It is better to go outside for a drink – far cheaper! Would I stay there again...definitely…this was my 5th time!

Garry A.
Australia
April 05, 2014
Convenient location
Location, clost to shopping and restaurants
Recently my wife and I stayed at the Swiss-Garden Hotel, Kuala Lumpur. I have to say that the room was tastefully decorated and very nice and clean. The bathroom was very nice and clean and the bed was very comfortable as well. The internet speed was quite good in our room too… The breakfast was excellent...in fact I would have to say that it was on par or slightly better than many other similarly priced hotels. The best part of the hotel was its location. The hotel was conveniently located to Petaling Street (the famous market for buying knock-off products) and China Town. It is also walking distance from the best shopping centres in town (the Pavilion and Lot 10) and many great restaurants and food courts. The hotel is also not too far from the city centre and all the night life as well. The hotel is also only a couple of hundred metres to the train station as well. The pools, and their surroundings, were very nice, as was the service was excellent. Drinks from the bar we reasonably priced during 'happy-our' but can be very expensive after that. It is better to go outside for a drink – far cheaper! Would I stay there again...definitely…this was my 5th time!

Nathaniel C.
Australia
April 04, 2014
Nice, Easy and Comfortable
Concierge was Brilliant!!! Pool was very nice. Bed was comfortable.
It was good and comfortable and we certainly got our moneys worth. Didn't at all like the bar, but didn't have to spend much time there so what was good. Concierge services were impeccable. Room was comfortable. After a 16 hour flight, the bed was all that could have been desired. Staff were friendly and helpful. Need more policing of breakfast it was nice but guests let it down, like taking a bite of the fruit or cheese and putting it back on buffet... All in all a good stay. Thank You.

RUDOLF K.
Germany
April 03, 2014
friendly, good service,
close to the centre
quick check in excellent food perfect service good location

Chavith G.
Sri Lanka
April 02, 2014
Terrible
Cleanliness, & Location