Back to hotel info

Very good 7.5
Based on 5091 reviews

Recent customer comments

Filter by traveler type
Very good

based on 5091 reviews
  • Cleanliness 7.5
  • Facilities 6.3
  • Location 8.0
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 7.2
Sort by

Patrick K.
February 28, 2014
generally ok
fast check-in, lobby comfortable, staff friendly
The check-in was very fast, Staff is gentle and friendly The room is bit small, no reading light, toilet curtain is bit smelly For short trip, the hotel is good to stay

Joyce Y.
February 27, 2014
Poor Service
Free upgrade to Residence Hotel and good breakfast
Overall stay was not satisfactory at all! Firstly, there are no more King size bed at Swiss Garden Hotel and gave us a free upgrade to Swiss Garden Residence (Apartment), no compliant for this. However, when we stepped into the room, aircon at the bedroom was not working well and there isn't any cold air when we switch it to 18 degree & high fan! We waited for half an hour but still not cold at all! So the technician came to check and ask us to wait for 10 mins but after 20 mins still the same problem persist. The technician came to verify again and he called the reception to change room for us. We started to pack our stuff getting ready to change room & called the reception so the bell boy can bring us to the new room. After we called, we waited another 20 mins, no one came up. We are quite pissed off so we decided to go down to the lobby but met the bell boy outside the lift. He bring us to our new room, we checked the aircon and it's working fine this time. However, the next thing that happened really shocked us. Our room's bell suddenly rang and I took a peep at the door, saw a couple outside and they tapped room card and enter our room! Oh my God! When they saw us, they apologized & went off. We are totally had the shocked of our life that the card issued to us is not our room's card. We went down to the lobby immediately & confronted the reception. They rectified and apologized it's their negligence. I demanded to talk to their manager and was told the night shift mgr will call us at 11pm but no one called in the end. Afterall, we are totally disappointed with Swiss Garden's service quality this time as compared to my stay few years ago. Anyway, we will definitely not stay at Swiss Garden for our next trip to KL.

Hee L.
South Korea
February 27, 2014
Comfort atmosphere, Close to main city, Easy trans
Location, Price
Comfortable stay, Kind staff and good location for transportation.

Tai W.
United Kingdom
February 26, 2014
centrally located and convenience
attentive staff, clean room, right in city centre
we had a nice stay in the hotel. it's very clean and close to food market where we enjoyed during the night

Tedy P.
February 26, 2014
nice hotel, very clean and comfort room, good location.
Nice hotel to stay, but the internet speed is very slow.

Sri Lanka
February 25, 2014
Value for money

kurt S.
United Kingdom
February 25, 2014
Great staff very hospitable .. Fantastic location
Fabulous breakfast. Great staff .. Close to the amZing Jalan Alor night food market
Great place for a quick stay between flights to rest and relax by pool. And close to rest of city offerings.very helpful staff

Tine Y.
February 24, 2014
great place to live
nice staff, nice location, clean
it was very nice, the staff was very helpfull and nice. we were pleased to stay here

Sy C.
February 24, 2014
location and comfort room

khawaja L.
February 23, 2014
the stay was good
the hotel stay was good, but next to hotel a building was under construction only that was bothering us.