arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200

Excellent 8.2
Based on 5521 reviews

Recent customer comments

Filter by traveler type

based on 5521 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.6

Juliah L.
May 08, 2016
Service could have been better
This is my 3rd stay at this hotel within a year. Was disappointed with the failure for airport pickup service to be present when I walked out of the arrival gate. Concierge and Front Desk staff were rather not empathetic nor were able to show any genuine gesture for the panic moment I had to undergo having to make roaming calls to the hotel operator to locate the driver and driver not being able to find me. It was a frenzy at the airport finding the driver. I was bringing an elderly parent and I do not like to go through any hassle. The wait really puts me off. The hotel had rather high occupancy the 2nd day as it was a holiday period. Breakfast restaurant was badly understaffed and thus it was hard to find clean tables, to find clean cups and cutlery and the food took time to refill. F&B Manager should have planned better with the manpower given that it is a holiday period. I had to find my own rag to clean my table and find my own cutlery at the recoil station, since no waiters were around to help.

May 08, 2016
very good for entertaument and food
good location but traffic jam all the time.

May 08, 2016
Great Location
The location is great. The staff were friendly and helpful. The room was excellent.

Sze C.
May 07, 2016
Value for $ and good stay
Clean room, convenient location, spacious bathroom and comfortable bed. Hotel provide 4 types of pillow (feather, hard, form and contour) selection and bolster. Quite a big gym, good spread of breakfast and polite staff. Check-out is speedy, takes only 2mins.

Kayap Y.
May 07, 2016
Car park facilities
Could had improved on the valet

Gerry Y.
May 06, 2016
Value for money, Great Location & Attentive Staff
Value for money, Great Location & Attentive Staff

Ramesh L.
May 06, 2016
A great stay!
The Residences are a great place to stay if besides coming with a family, you also like to entertain.With a full working kitchen, including microwave oven, sotve and hob, u can throw a little party! the staff are especially attentive and friendly. Yes you are paying a little more but it gives you the benefit of living at home. When I stayed on the 16th floor, the housekeeping supervisor was Zalina, and she was so helpful including getting me extra bowls and a ladle for mixing my salad! With the haze on that week that I was there, i coudlnt use the pool, sadly. but next time definitely. THe room ws excellent, and the houskeeping staff are ever so helpful, it made my life so much easier! A great stay!!

May 06, 2016
overall acceptable
the swimming pool a bit dirty. the hotel room not cooling enough.tq

Brunei Darussalam
May 06, 2016
Due to the hotel excellent location, value for & excellent breakfast, there is a possibility that we may come back to the hotel.

Adrian K.
New Zealand
May 03, 2016
Great for shoppers
Located right next to massive shopping mall.