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The Gardens - A St Giles Signature Hotel & Residences Kuala Lumpur

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200

Excellent 8.2
Based on 5521 reviews

Recent customer comments

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based on 5521 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.6

Lingyi X.
September 04, 2015
i stay there every week, standard varies
location, room, staff
1. Well, Wifi was problematic again on my phone. 2. Shower head was just a pure embarrassment. Water level was abnormal too. Shower jumps between super hot and cold constantly. Every week the room condition varies. Hopefully they do more regular checks on their facility.

Jacintha L.
September 03, 2015
Fantastic location
Location, room size, friendly staff
Fantastic location. Have been back here several times over the years.

Heng N.
September 03, 2015
Spacious Hotel near midvalley
Spacious room, Near shopping and Food and Friendly Staff
The room is new and spacious. The breakfast spread is good. Very near shopping and eating. Will consider to stay again for my next trip.

Heng N.
September 03, 2015
Hotel with spacious room
Spacious, Near Shopping and Food, Friendly staff
This is my 3rd o 4th stay in St Giles. I chose this hotel as compare to the ones nearby as the room size is spacious. Food is also easily available and it is near Midvalley shopping.

Derrick K.
September 03, 2015
Worth Its Money Paid For
Central of Mid Valley and The Garden Shopping Mall
It was a pleasant one. Comfortable room and bed. Improvement can be done on the shower wash provided by the hotel

Gerry Y.
August 31, 2015
Excellent Location / Staff / Service
Location / Staff / Service
Staff Service got better since my last unpleasant visit at the start of the year. Staff were more knowledgeable & helpful this time around.

Seh O.
August 31, 2015
A little over-rated
Being adjacent to big shopping mall, free wifi
The room is a little small for a 5-star rated hotel, and being 20-30 mins from KLCC / KL city centre is both a pro and con - away from the madding crowd but having to travel if you intend to visit the typical KL tourist places. However, being part of Mid-Valley Megamall provides a big range of F&B alternatives and variety for those into shopping.

Shiak L.
August 31, 2015
friendly n comfortaable
friendly staff,nice restaurant ard,comfortableness

August 30, 2015
Bar fridge empty and spoilt food left in fridge
St Giles The Gardens - Grand Hotel & Residences
When I entered room I was hungry. Open the bar fridge gave me stinky smell. Found left over spoilt food inside. Based on hotel staff the hotel will not keep bar fridge items for non executive rooms which is quiet different from usual 5 star hotels. Ordered lamb Briyani and I was given mutton curry with a rice mixed with some spices (unbelievable) find cheated. The food is very expensive and they have to send their chef for briyani training without any doubt.

Thomas M.
United Kingdom
August 30, 2015
Staff, room, food
Good but internet performance below standard.had to resort to use my mobile as a hotspot