Back to hotel info

Very good 7.3
Based on 6499 reviews

Verified traveler reviews

Filter by traveler type
Very good



based on 6499 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.9
  • Location 8.4
  • Room Comfort/Standard 7.2
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.6
Sort by

Christopher M.
Australia
August 20, 2014
Needs a facelift and upgrade
Location,
Good location, nothing very bad to say. Room was good size, with the comforts you would expect in a room of this standard, but not good value at the price. Sheets were clean, but had a few holes. Likewise the carpet had stains and marks, as did the couch. But the room was pristine compared to the main corridor on the floor- dirty marks all over the wallpaper, which was peeling away in numerous places. The evidence of lack of maintenance was shown even more blatantly when I had a swim in the pool. I had been in the water 10 minutes when I noticed a brown stain spreading from the bottom of the pool. There were several small children in the water at the time, so for a moment I thought 1 of them had relieved themselves. But then I noticed that the stain was spreading from all the vents on the bottom and side of the pool. All of us in the pool got out straight away. None of the attendants had any idea what was the problem- just stood around talking confusedly to each other. After several minutes, the stained water stopped coming through, and the rest of it dissipated. I doubt very much if any proper fix was attended to, particularly given the efficiency of the staff in the place generally. I made a call to housekeeping at one stage, but no-one came. And in my overnight stay, I needed to go to the main desk 3 times- to check in, to check out, and to ask a question. I would have queued a total of about 30 minutes in total for all this- I have never seen such a large group of reception staff manage to operate so slowly. There is construction work going on all night on the rear (Jalan Pudu) side of the hotel- make sure you don't get a room there if you want a decent night's sleep.

Dwinanto N.
Indonesia
August 20, 2014
good place for exploring bukit bintang area
spacious room, good staff, good location
Near imbi station rather than bukit bintang station. Many resto along the bukit bintang also next to alor street. Best for citycation.

SOON H.
Singapore
August 19, 2014
Clean good location
Comfort location price
Value for money

NORLEZAWATI A.
Brunei Darussalam
August 18, 2014
location is good for shopping area
good location, easy look for food n clean
Good

Boon T.
Malaysia
August 17, 2014
4 Star Hotel, Really?
Good location

Boon T.
Malaysia
August 17, 2014
Goof Location but.....
Good location, Convenient and ??
Other than good location and convenient, I really cannot find anything good to comment this 4* hotel. When i checked in the room, i found there was a luggage in the room. Obviously, the guest before me had not check-out yet. I needed to go back to reception to get another room. As i was in hurry to attend a business function, I had no time to take a bath but barely change a cloth.....

Rashid Y.
Bahrain
August 17, 2014
how is Royale
location, pick up point for "The Curve Bus", atmosphere
I had stayed at this hotel many times in the past. I just love this hotel. It feels like home to me. This time though, due to excavations, access to the hotel became awkward.

Choon Y.
Malaysia
August 17, 2014
Royale bintang
Very friendly staffs and near by shopping complex and very convenience
Very comforffy , cleanliness

Kumaravel K.
Singapore
August 17, 2014
Good hotel, nice location, friendly staff
centralized location, own carpark with security (for motorbikers) and cheap but nice rooms
I stayed only for a night but i would definitely stay at Royal Bintang again and will book via Agoda as its much cheaper than walk-in rate.

Wing L.
Hong Kong
August 16, 2014
A very old, worn out 4- star hotel
Great location. Jalan alor is just across the road.
Lobby is ok. I booked 2 rooms - one family room another superior room. Rooms are a bit worn out. Air-con is not working well in family room, coz the room is big. Small cockroaches in superior room. First night my sister saw one coming out under her pillow! Phone in rooms are not working so when I had complaints I needed to get the lift down the lobby. Only one staff at front desk at night so even if the phone worked nobody answered. We finally could not stand and got other rooms changed for the 2nd night onwards. Definitely will not come back. Would rather pay more for a better one.