arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.3
Based on 6433 reviews

Recent customer comments

Filter by traveler type
Very good

based on 6433 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 7.1
  • Location 8.5
  • Room Comfort/Standard 7.2
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.6

Feby M.
April 13, 2014
clean good ok
Ok nice staff good food bear shopping centre..clean ..big room..recomended..and i will always book that hotel very good hotel..okelah

April 10, 2014
Family hotel
Foot massage, dining, shopping

Zhong S.
April 09, 2014
Poor air-conditioning and maintenance
Location, Near to local food, Near to shopping
This is the 2nd visit to the hotel and also the last. We appreciate the early check in at 1pm and was given a high floor. The rooms are inter-connected. Firstly when we reach, there is almost no air-con at the corridor to the room. The air-con in room 1301 is also faulty and we called for maintenance but after 2 hours with multiple trips to the counter to make a complain, nothing is done. The staff at the counter still has the cheek to say they are not aware of such problem and the maintenance staffs are having lunch. In the end we requested for room change. So what's the point of early check-in? The air-con in room is slightly better but still we has to leave the connected door between the 2 rooms opened and after returning to the hotel few hours later then we can feel the air-con in room. But due to our parent is sleeping early thus they closed the connected door and the next morning, they complaint the air-con is really poor in room. We will never give a 3rd chance to this hotel as our first visit to this hotel encountered the same problem with the air-con. My advice for anyone who are going to stay in this hotel is never get inter-connected rooms and if you encounter any problem with the air-con, request for room change immediately as they will never be able to fix the problem. Good luck

Lenard T.
April 09, 2014
Central hotel in need of some TLC
location, location, location
The hotel is in an excellent location for shopping, eating and sightseeing but is in need of some attention as it is looking a little tired. The hotel is great value for money and in the perfect location.

Marjuki L.
April 09, 2014
Good location
central location, easy transport, convenient to food
Value for money, nearby shopping, spas and restaurants, and good service at concierge.

Maeilanandhan C.
April 07, 2014
good good good

Mohammad Y.
Brunei Darussalam
April 06, 2014
not bad.
near to berjaya times square and low yatt is just a walking distance
Checked in was delay due to room availability. Have to wait for hours to checked in,

April 06, 2014
Okay stay
Overall its ok. Location is the main factor as it's just near the Bukit Bintang (shopping) area.

Vimala G.
April 06, 2014
Nice hotel and very busy environment
friendly staff
I stayed for one day business trip. I like the hotel but not the surrounding environment.

Leong I.
April 02, 2014
Good location
Location, location and location
We got upgraded to deluxe room, overall the room condition its quite nice, clean and no smell. The breakfast selection is poor consider its 4 stars hotel and the taste is so so, the omelet is poor, tasteless, not puffy.