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Very good 7.3
Based on 6496 reviews

Recent customer comments

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Very good



based on 6496 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.9
  • Location 8.4
  • Room Comfort/Standard 7.2
  • Service 7.0
  • Value for Money 7.1
  • Food/Dining 6.6
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Ryan N. from Australia
Couples
Stayed 2 nights in May 2016
Good location poor staff
Title says it all
Reviewed May 28, 2016

woo O. from Malaysia
Solo travelers
Stayed 3 nights in May 2016
Good location
The location is very good .easy excess to shopping malls .just within walking distance. Nearby many convenient shop and dining place .but the hotel room need some maintenance. I stayed at smoking floor at 4th floor the smell of cigarettes very strong ..in the shower room the water will leaking to toilet area it made floor flood of water .one more thing the fridge inside the room not functioning,not getting chill. The management need to look into these matter .
Reviewed May 27, 2016

Wendy T. from Australia
Couples
Stayed 5 nights in May 2016
Location fantastic. Quality not so good
We were excited to book this hotel as it looked great on the internet we booked for five nights which was prepaid no refunds. On arrival after delayed flights having us arrive at 2400 we waited half and hour to be served due to jovial conversations with the staff and one customer. We were ignored all this time once we were served we were told we couldnt have our deluxe room we paid for we could have a smoking room or 2 singe beds. We initially chose a smoking room as we wanted to sleep together we couldnt breathe in this filthy smoky room and my fiance is a smoker! After crying we went back to the desk and asked what could we do and they gave us a room at the back of the hotel with a view of housing blocks not a deluxe room. My fiance asked twice the next day to swap with no care so we gave up and made the most of a bad situation. The location was great to food, shops and spas. It was safe. Just was old in desperate need for renovation as paint peeling, carpet stained and bathroom mouldy. Staff uncaring just wanted you for tours and taxis and as we had our own organised ignored us. Didnt even ask us how our stay went as we left. Would go next door if we went again looked much nicer.
Reviewed May 26, 2016

Eduardo V. from Philippines
Solo travelers
Stayed one night in May 2016
good
good location and parking
Reviewed May 26, 2016

PAUL P. from Mauritius
Couples
Stayed 7 nights in May 2016
Summary
Good prestation for all,
Reviewed May 26, 2016

Imran S. from Malaysia
Solo travelers
Stayed one night in May 2016
trbh
parking senang..
Reviewed May 25, 2016

KEVIN E. from Sri Lanka
Couples
Stayed 3 nights in May 2016
Average
The location was very good and close to some of the the major shopping malls, however with the construction of the MRT track in progress a little bit dusty, but will be better in the future. Although we were in the Club Delux Floor, there was always a shortage or no food at the Club Lounge. Breakfast was a total disaster during our stay, same menu every day, although it was said that an " upgraded " breakfast will be served in the Club Lounge there were no difference between the breakfast served at common restaurant and club lounge, which we were deceived.
Reviewed May 25, 2016

seet P. from Singapore
Solo travelers
Stayed 2 nights in May 2016
Fair
Only time is a bit ran down
Reviewed May 24, 2016

Jazril D. from Malaysia
Families with young children
Stayed 2 nights in May 2016
Good
awesome stay.however,the frontdesk staff should be more friendlier. acting like they own the hotel.
Reviewed May 24, 2016

Lim S. from Singapore
Families with young children
Stayed 2 nights in May 2016
Satisfying stay
The manager actually gave me a free upgrade to family room when one of the staffs made a mistake for my room. M very happy as the deluxe room is not sufficient to place in extra bed for one of my sons. M rather satisfy with the kind gesture from the manager which had put our 2 days stay in the hotel a satisfying but can improve in the bfast buffet selections (too little choices to choose from).
Reviewed May 24, 2016