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Recent customer comments

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All reviews (6337)

Business travelers (1237)

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Families with older children (532)

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Very good
7.3
based on 6337 reviews
Hotel Condition/Cleanliness
7.1
Facilities
7.2
Location
8.5
Room Comfort/Standard
7.2
Staff Performance
7.0
Value for Money
7.1
Food/Dining
6.6

8.8 Kerry M.
New Zealand
April 22, 2016
Very friendly Hotel
After a great week in langkawi where we had a excellent time , we were felling a bit down.But once we walked into the hotel the staff made made us so welcome , And made fell out at home.The hotel is in the middle of Bukit Bintang area ,shops restaurants,mono rail,and Taxis are right at your door step .All the facilities that we used at the hotel ie gym , pool were at a high standard.We also had breakfast there, they had a fill range of European and Asian food.This was the first time we had stayed here but have stayed in several hotels in Bukit Bintang area over the years .This hotel is right up there with the very best in KL....We will be back next year ..Thank you for a great stay...KERRY and CAROL

7.2 EZREE S.
Malaysia
April 16, 2016
location
Great

8 Tahir M.
Saudi Arabia
April 12, 2016
Goood Service,
Recommend for stay again 😎

5.2 Tommy G.
Malaysia
April 15, 2016
Rudeness from concierge staff.
My daughter were politely requesting newspaper to be deliver to our room next morning. Concierge was rude in responding to her. That was totally uncalled for.

7.6 sebastian N.
Singapore
April 14, 2016
good location and staff are friendly
keep up the good job

8 Marjuki L.
Indonesia
April 10, 2016
Good
Good location

4.4 Tommy G.
Malaysia
April 10, 2016
Rudeness
Staff was rude to my daughter. She was only requesting newspaper to be deliver to our room. Not only rude, the newspaper never arrived at our room.

7.2 haziq Z.
Singapore
April 10, 2016
Staff
The staff working behind the counter and lobby were not friendly compared to the ones working on top

7.2 Kiki K.
Indonesia
April 08, 2016
Nice, but...
I came at 1 pm for early checked-in but they only had room with two single bed, which kinda useless as I wanted queen-sized bed (I stated in my booking form). So, I came again at 4 pm, this time, how to say ya...they said they had technical problem so cannot checked-in. They let me checked-in at 8.30 pm with "special card" that only can be used by the management! I told them why not let me checked-in at 4 pm with this card! So now, I have to contact management when I went out and wanted to open the room' door again. Overall, it was not good stay - as I overly tired at that time.

9.2 Echarles Z.
Singapore
April 07, 2016
2nd time stay
Convinient, good place