arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 5860 reviews

Recent customer comments

Filter by traveler type

based on 5860 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Heidi W.
April 26, 2013
Really enjoy my 3 nights stay at the hotel.
Staff are friendly, big and clean room, great location.

April 26, 2013
nice hotel great staff
near to shopping areas, big room, internel in room
was a nice stay only thing is the air-con is not cold enough maybe because its old hotel, for divers car park is free for guests.

John R.
United Kingdom
April 26, 2013
An excellent value luxury hotel.
Excellent room, attentive staff and great breakfast.
Our stay was very pleasant. The staff were all all friendly and the room and amenities provided good value for money.

lau Y.
April 25, 2013
well located, spacious room
location, room and quality staff
It was great. We were upgraded to a mini superior room. The staff was prompt and location was near to the Pavillion shopping mall. The hotel's bar "The Heritage" has great band and occasional stand-up comedian show too!

Wing L.
Hong Kong
April 25, 2013
Nice big hotel room
Clean, Big and close to shopping malls
The stay was pleasant, the hotel locates in shopping area, very convenient. The only think to complain was the WIFI was poor.

Janice T.
April 24, 2013
Absolute Hotel
Comfortable, Clean, Quiet
Have heard good raves about The Royale Chulan and how my sister described it as a palace when she was staying at a nearby hotel. Decided to give this palace look alike hotel a try despite its not as accessible to the malls. My friend and i were absolutely satisfied with almost everything in the hotel. From the appearance, the friendly staffs with good communications skills, layout of the room and the bathroom was our favourite. The only bad thing was, the traffic lights heading to and from Pavilion. There were times when the traffic lights were not working and we had a hard time going out or coming back to the hotel.

jongwon S.
South Korea
April 24, 2013
Downtown location, near shopping centers, comfortable rooms.
Compared to the amount of satisfaction. Near the shopping center, you can walk. Very luxurious building

April 24, 2013
room clean and good decoration
good and convinience. close to every thing you want.

Hashim B.
April 24, 2013
Nice although the AC was not cooling well
Reception, Spa and Staff friendlines
It was a very short stay checked in at almost 4:00 pm and checked our early morning at around 6:30 am. Our stay was very pleasant and we are very happy with the staff.

Sayaka O.
April 24, 2013
Near to shopping and restaurant, Malaysian style outside and inside hotel, and good service
It was the walking distance(about 5 minutes)to major shopping center like Pavillion. I liked this hotel better compared to other modern 5 star hotels for the hotel lot was bigger, had more room inside building, and best of all it had class.