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Excellent 8.7
Based on 5860 reviews

Recent customer comments

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Excellent



based on 5860 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Abdul H.
Malaysia
March 19, 2013
Memuaskan , tenang and comfort.
Classic decor , spaciousness and friendly staffs
very interesting, and would not hesitate to come again.

Erna S.
Brunei Darussalam
March 19, 2013
Excellent hotel with outstanding service
Food, room size, really nice staff
I booked a deluxe room but was given a one-bedroom apartment instead. That was a really nice surprise. The receptionist who was. A man was very ery friendly and nice. He charmed my eldest and made small talk with my youngest. We were then brought to our room and jumped up and down with joy seeing that we've been upgraded . Breakfast was superb with a variety of choices. I will definitely stay there again.

Bing N.
Singapore
March 19, 2013
it was enjoyable and the staff were very helpful
good location, fast service and polite staff

Rene M.
Australia
March 18, 2013
Luxury hotel
Friendly staff, classy decor, large room
Very classy hotel with very friendly staff. Large room.

Jennifer H.
New Zealand
March 18, 2013
The hotel room is spacious and comfortable
Breakfast, location, size of the room
My flight arrived KL at 335 am and I arrived the hotel at about 530am. I understand that hotel may not allow me to check in this early, but I still decide to give it a try. I was accompanied by a Malaysian friend, there was only this man with hair center parted, he said I cannot check in or I shall be charged one more stay at price higher than I paid in Agoda, my friend then talked to him in Malaysian. This staff said if I come back at 8, then he can check me in without surcharge and it is because how the system works, till then he can do nothing to help.So we left and comeback at 7 decide to have another try, this time there were quite a few guests queing up to check in, too, I was served by another staff this time, he let me checked in and upgraded my room. I can understand that hotel has policy about check-in time, but it's his dishonosty makes me unhappy. Apart from him, all the other staffs I met were very friendly and helpful. They also provide one of the best breakfast among the hotels that I stayed.

Ben M.
Australia
March 18, 2013
This stay was a lovely treat, superb all around.
Architecture, Comfort, Style.
This was an amazing looking hotel, with a great pool, large and very comfortable rooms and a great central location.

Benjamin G.
Singapore
March 17, 2013
5-star hotel at 3-star prices!
Value for money, clean & spacious room, central location right next to Paviliion shopping mall.
I got a great value deal from agoda for this luxury business hotel located right in the heart of Kuala Lumpur. Check-in and check-out was quick with minium hassle. Room was clean and spacious, with a nicely decorated bathroom. Bed was large and comfortable. Hearty choices of in-room dining breakfast at affordable prices, ideal for business traveller like myself. Friendly staff and walking distance from the Pavillion shopping mall.

Robert S.
Australia
March 16, 2013
Wonderful
Great staff, a lot to eat, great rooms.

Robin W.
Netherlands
March 16, 2013
must stay at the Royal Chulan
friendly and polite staff
we both having a good time,everybody speak good English!

Lau S.
United Kingdom
March 16, 2013
Good and convenient hotel
convenient location. good service. large room