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Excellent 8.7
Based on 5845 reviews

Recent customer comments

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based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Stephen B.
United States
March 02, 2013
first rate hotel in a great location
location location location
this is a very lovely hotel with a great attentive staff, concierge service was excellent, checking in and out was quick and efficient.the room rate that i booked were all filled so i recieved an upgrade to a king suite. the wifi was adequate enough but only if you sat in the outer room near the door. i didn't get to the morning buffet, arriving at about 10:30 the food was being cleared for the lunch sitting and service was completely lacking, also one evening i visited the patio cafe for a snack, i ordered a single roti, nothing else, no other guests, after about 25 minutes i had to leave after watching 5 waiters walk around pretending to do something .

Victor E.
March 02, 2013
Great location and lovely hotel
You can see Petronas Towers from the hotel and it is near the park
It was a relaxing weekend and the hotel was near the shopping malls.

Tina H.
United States
March 02, 2013
I Keep Coming Back!
This luxury property combines all the big hotel amenities with friendly, personalized service.
It’s quietly tucked away from the congested shopping areas yet within walking distance to shopping and dining options. The breakfast and lunch buffet is wonderful. They prepare local and international delights using the best ingredients and display everything in a very appealing way. The only negative thing I can say about the hotel is that the beds are very hard.

Yushelina Y.
March 02, 2013
Nice hotel with great service & location
Nice ambience & feeling welcome
Very satisfied with the stay and definitely will come back. The only minus is swimming pool & gym are small but it is not a problem. Spa is a very good experience.

Harry D.
United Kingdom
March 02, 2013
Fantastic Hotel
Lovely spacious room, nice pool area, excellent food.
We stayed for one night in Kuala Lumpur on our way from Singapore to Langkawi by train. We wanted a nice hotel for Valentine's night and it couldn#t have been any better. We arrived early in the morning and we had to wait about two hours for the room but they let us sit in the lobby while we waited. They also upgraded us to a suite at no extra cost.

John A.
United States
March 01, 2013
Comfy Big Rooms in a great location.
Location, Comfy Bed, Quiet, Eye-pleasing wood decor.
The location near the Pavilion mall Is great. We normally do not Stay in five star hotels but at buy 2 Nights get one free we could not pass up the Agoda deal. The room was big with the wood floors and comfortable furniture and bed. The bathroom was spotless with a nice tub. The wifi signal in the room was weak. We inquired about this and were told to use it in the common areas.

Phongsakorn V.
March 01, 2013
cozy, clean & nice hotel with great location in kl
the room is big, nice and clean.
the hotel location is great and close to shopping mall and within walikng distance to klcc. the hotel room is quite big, nice, and clean. the staff was helpful. the bathroom is big with shower room and bath tub. couples of things that can be improved are that the pillows and towels were a bit old and look dirty. other than that, it is a great great hotel for relax and stay in kl.

Ivan P.
March 01, 2013
Good hotel
Big room, good breakfast, near sightseeing
The hotel is situated near shopping are, Menara tower and Petronas.The room is big in Malaysian style.We liked this hotel.

Phooi L.
February 28, 2013
Lovely Hotel
Location - near Pavilion Shopping Mall
Stayed a few times at this hotel before. The service was exceptional every visit. Asked to move to a room by the pool and was able to accommodate me without any problems. The only issue is the cost of breakfast which was rather expensive.

Majdi F.
Saudi Arabia
February 28, 2013
Great location and great food.
Near to Jalan Bukit Bintang.
hotel is located conveniently close to shopping and dinning attractions, it is 5 min walk to jalan bukit bintang. staff are friendly and volunteer tips about the city. the restaurant serves a variety of food that suite every taste, we enjoyed every breakfast in the hotel.