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Excellent 8.7
Based on 5863 reviews

Recent customer comments

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based on 5863 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Azahar A.
January 21, 2013
lovely and quite hotel
big room, good imenities and good halal food
the room was so clean, big and quite. the hotel staff are very friendly. hotel restaurant got halal certificate. free parking.

John B.
United States
January 20, 2013
this was my first 5star hotel experience-what a great hotel!everything was wonderful.a great deal for the money spent.but...beware of taxis,the hotel screens taxis that pickup guests and they areok.outside in the city u r on your own.unfortunate me got in predatory cab -unpleasent experience.

Hamed B.
January 20, 2013
A grand hotel with a grand ambience.
Spacious rooms with high ceilings and friendly staff.
2nd time with family. Grand entry, spacious hallways and big rooms. Great breakfast spread catering for all tastes. Great service, polite and friendly staff. Close to pavillion centre but away from the shopping crowd.

Saifun A.
January 19, 2013
Lovely hotel with a 5 star service
Having to keep entering the wifi password was such a hassle
we spent 4 days 3 nights at the hotel. upon checking in, the receptionist upgraded us to the royale club room without we having to request from them. my wife and i particularly loved the toilet as it was really spacious and big; there was a bathtub and separate cubicle for bathing and answering to nature's call. there were no complainants about the room as it was well kept and spacious. the bed was also very comfortable. last but not least, staying at the hotel without trying the breakfast! the best breakfast i had as compared to all the hotels i have previously stayed in thus far. my wife especially loved the roti canai. thumbs up for the staffs that have served us well there!

Katrina A.
January 19, 2013
5 star hotel in a 5 star location
excellent service, 5 star facillities and yummy breakfast
i stayed here for 17 days during my trip to kl. this is the 3rd time i have stayed at the chulan and will continue to do so again in the future. the door staff are friendly and as always everytime i walked past was greated with a friendly smile or some great coversation from faizel. breakfast is great and the only problem is there is just too much selection!! prepare to gain lots of weight. the pool is clean and have provided towels which is great for a quick swim after breakfast. the rooms look amazing and spacious and come with all basic ammenties as well as slippers. i had a room with a balcony and this was even better because on new years i had a perfect view of the fireworks while enjoying a glass of wine. i have previously on other visits stayed on the cleb level floors and had the benefits and this is defintely recommended if you can afford the extra (esepcially if your on a short trip, but not if your there for long trip eg. 17 days)

Stanley T.
January 19, 2013
Great hotel hidden behind Pavilion Mall
Hotel with great entrance location
Fantastic hotel which is a hidden gem from KL hustle and bustle. Great rooms and swimming pool etc, albeit a bit pricey especially the breakfast. Greatly let down by poor wifi signals in the rooms and 2-star hotel chambermaid service. Hand and face towels were not replaced on two of our 3 day stay.

bahman P.
United States
January 18, 2013
Great Hotel
Cleanness and friendly staff
Our room had outstanding downtown view and the hotel cleanness was thrilling. Breakfast buffet was remarkable and dazzling, plenty of American items in the menu, don’t miss it. Hotel was very clean and nicely managed. Staff was very disciplined and courteous. Salute to the management team. Well down, thanks.

New Zealand
January 18, 2013
Great place to stay with top one service
Great service
third time stay in this hotel , willing to go back every time going to Kl

Gamini K.
Sri Lanka
January 17, 2013
Lovely hotel
service with a smile,great location
clean hotel with friendly staff close to pavillin shopping centre and many other attractive places in kuala lumpur, we stayed in tripple room and first day charged for breakfast for our kid second day they didn't charge, we had only breakfast in this hotel we went out for lunch and dinner, buffet breakfast was good with western food and asian foods

Stanley T.
January 17, 2013
Luxurious hotel, near Pavillion Shopping mall
5 star finishes, professional and friendly service, wonderful room, good location
Just 5mins walk to Pavillion Shopping Centre, this hotel exceeded our expections with its marble floors, grand sweeping staircases and dazzling chandaliers. Our room was luxurious with a king size bed, plush feather pillows, spacious toilet, bathtub, rain shower room, and balcony. Breakfast was a good buffet spread with and international and fresh selection. Pity our neighbours were really loud talkers and door slammers. Totally relaxing stay otherwise. Taxi from LCCT airport is about RM 75 by voulcher system. However taxi back to the airport is RM150 for a standard taxi, and RM100 for a budge taxi with an LPG tank in the boot. Taxi ride is 1hr. There are warning signs for snatch thieves on the roads, be careful with handbags!