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Excellent 8.7
Based on 5845 reviews

Recent customer comments

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based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

10 Helga S.
December 26, 2012
Great hotel, great location, great breakfasts
Best food, great pool
We enjoyed all the features of the hotel, especially the friendly and helpful staff

December 26, 2012
Lovely Hotel with exceptional service
huge rooms & bathrooms, great service
receptionist was very accomodative. bell boy was very helpful. everybody seems to be always smilling. even the valet person was very helpful. great location, close the Pavilion & Bukit Bintang, walking distance. Nice room with huge bathroom.

December 26, 2012
Nice Hotel with Execellent Service
exceptional service, huge rooms & bathrooms
huge rooms & bathrooms. excellent service, right frm the receptionist, bell boy to the valet person. great location too. close to Pavilion & Bkt Bintang area.

7.7 wong M.
December 25, 2012
high rank hotel
very grand
it is worth to stay at this hotel located very near klcc. eating & shopping is very easy to find. free parking is provided.

6.7 Kim W.
December 25, 2012
Great location and comfort
Convenient and comfortable. payment not flexible

8 Jihad J.
December 23, 2012
Nice Hotel with very large Lobby
Malaysian Hotel and Modern
I stayed in this hotel for three nights. I found it very good. The room space is good but a bit old. You don't have a bath tub in the room. The hotel is clean.Wifi in the room available but very slow. The room furniture is good even though a bit old.

9.3 Mohamed S.
December 23, 2012
six star in everything
everything is great here. reception to room to service. everything A+
everything here are great. room nice, staff great, elegence.. first time here n will come again. very polite staff. worth d money. simply great. simply d best..

10 Gina H.
December 22, 2012
Really lovely, but huge. Each to their own!
Room was spacious, day spa was great
We were upgraded to a suite which was lovely and views to the towers. Breakfast was good. Day spa was great. Good pool. The only drawback we found coming in from Hanoi where we stayed in a small hotel which the staff where very attentive, at Chulan the hotel is large and although lovely just didn't have the same attentiveness. The staff where great, but I guess we just got very spoilt in Hanoi.

8.3 John D.
United States
December 22, 2012
Great rooms with friendly staff
nearby mall, large rooms
Stayed at the hotel for 3 nights. The rooms are quite nice and large and look lovely. The concierge left a bit to be desired as he kept giving us bad advice, but the front desk was always quite helpful. The phones did not work in the room, so you'll need to go to the front desk to make any calls you may need. Overall, I'd recommend the place!

7.7 Chin C.
December 22, 2012
Great hotel
Very clean and spacious
a big and beautiful hotel with walking distant to pavilion a big shopping mall. very close to bukit bintan street for massage and food. would stay in this hotel again for my next visit. strongly recommended to stay during weekend to avoid bad traffic in KL. 24hrs room service ensure you that u will never go hungry. great service and fast service.