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Excellent 8.7
Based on 5863 reviews

Recent customer comments

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Excellent



based on 5863 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Kim W.
Malaysia
December 25, 2012
Great location and comfort
Location
Convenient and comfortable. payment not flexible

Jihad J.
Lebanon
December 23, 2012
Nice Hotel with very large Lobby
Malaysian Hotel and Modern
I stayed in this hotel for three nights. I found it very good. The room space is good but a bit old. You don't have a bath tub in the room. The hotel is clean.Wifi in the room available but very slow. The room furniture is good even though a bit old.

Mohamed S.
Malaysia
December 23, 2012
six star in everything
everything is great here. reception to room to service. everything A+
everything here are great. room nice, staff great, elegence.. first time here n will come again. very polite staff. worth d money. simply great. simply d best..

Gina H.
Australia
December 22, 2012
Really lovely, but huge. Each to their own!
Room was spacious, day spa was great
We were upgraded to a suite which was lovely and views to the towers. Breakfast was good. Day spa was great. Good pool. The only drawback we found coming in from Hanoi where we stayed in a small hotel which the staff where very attentive, at Chulan the hotel is large and although lovely just didn't have the same attentiveness. The staff where great, but I guess we just got very spoilt in Hanoi.

John D.
United States
December 22, 2012
Great rooms with friendly staff
nearby mall, large rooms
Stayed at the hotel for 3 nights. The rooms are quite nice and large and look lovely. The concierge left a bit to be desired as he kept giving us bad advice, but the front desk was always quite helpful. The phones did not work in the room, so you'll need to go to the front desk to make any calls you may need. Overall, I'd recommend the place!

Chin C.
December 22, 2012
Great hotel
Very clean and spacious
a big and beautiful hotel with walking distant to pavilion a big shopping mall. very close to bukit bintan street for massage and food. would stay in this hotel again for my next visit. strongly recommended to stay during weekend to avoid bad traffic in KL. 24hrs room service ensure you that u will never go hungry. great service and fast service.

Chin C.
December 22, 2012
great hotel near to shopping mall
very near to shopping mall pavilion
a big and beautiful hotel with walking distant to pavilion a big shopping mall. very close to bukit bintan street for massage and food. would stay in this hotel again for my next visit. strongly recommended to stay during weekend to avoid bad traffic in KL. 24hrs room service ensure you that u will never go hungry. great service and fast service.

Brian B.
Australia
December 21, 2012
Malaysian Colonial Royalty feel..
Very Grand, good location...
Breakfast was great, in room wifi was fast.. Room was very nice with high ceiling, open concept bathroom n balcony.. Stayed in upgraded Deluxe room n came wid balcony with view of city... Amazing hotel..

shamson S.
Singapore
December 21, 2012
good hotel
lobby nice
wc area floor level should be diffrent level like the shower,additional breakfast too expensive 63 riggits

Zhon L.
Singapore
December 19, 2012
Comfortable stay with great service
Great service
Room service came within 20 mins, request for amenities were met within 15 mins, while the room is very comfortable. It's just a 5 min walk from the Pavilion shopping mall, making the location fairly accessible. The breakfast spread is however a letdown when compared to similar 4-5* hotels such as the Hilton.