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Recent customer comments

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All reviews (5837)

Business travelers (606)

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Families with older children (502)

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Excellent
8.7
based on 5837 reviews
Hotel Condition/Cleanliness
9.0
Facilities
8.4
Location
8.7
Room Comfort/Standard
8.6
Staff Performance
8.9
Value for Money
8.8
Food/Dining
8.3

8.3 Paul L.
Australia
November 04, 2012
Nice Hotel close to shopping destinations
good hotel, location
This hotel is located on the fringe of the Golden Triangle (Pavilion Mall side) and within 10 minutes walk to KLCC. The facilities in this hotel are very good are reasonably friendly and helpful. If I was to have one criticism travelling to other shopping centres in Bukit Bintang area can be a hassle (approx 15 minutes to the other end of Bukit Bintang).

8 Robert S.
Australia
October 30, 2012
Impressive lobby & reception area with doorman.
Restaurant with international buffet which was very good, excellent pool.
Very good breakfast with asian as well as food for australian people including cappacino or latte coffee. Bedrooms were large and comfortable with flat screen TV.

9 CHRIS P.
New Zealand
October 29, 2012
great hotel, pool area and gym, excellent service
a very quaint,cultural hotel
we were presented with a lovely suit over looking the pool, just loved the breakfasts and evening buffet.

10 Malika S.
Kazakhstan
October 28, 2012
"Great rooms"
Location, breakfast
This hotel truely proves its five star service. The breakfast is the best feature, the thing that makes your day from the beginning.The staff is very helpful and smiley. Bukit Bintang with its luxurious shops and malls near. I recommend it to everyone and will definitely stay there next time.

10 Daryl L.
Singapore
January 05, 2013
lovely
lovely
Nice lovely hotel. Good variety of food for breakfast. Local and international. Service is courteous and prompt. Rooms are luxurious and clean. Facilities are good and well maintained. Near to shopping malls and more restaurants to choose from. Good for business traveller staying for 2-3 days. Price is not too expensive and value for money. Good business hotel

10 Nicholas W.
United Kingdom
December 08, 2012
Amazing hotel, maybe the nicest we've ever visited
5 star services throughout, wonderful hotel
This was maybe the best hotel we've ever stayed in (and we have stayed at 50+ in the last 4 months). The hotel is certainly 5 star and the staff make you feel special right from the start. The entrance and reception is very grand. I can only describe our room as "presidential", it was huge, grand looking. My wife felt quite unwell during the trip so we mainly used the hotel facilities - the pool and the gym were great. There are lots of restaurants but we mainly stuck to the main one on the ground floor which offered wonderful food at a really reasonable price. I would recommend you order al a carte for everything other than breakfast as buffet it just like pigs to the trough! I honestly couldn't fault anything about this hotel.

8.3 Joanne C.
Malaysia
December 18, 2012
A hotel with classic Malay structure
strategic location
The hotel is so near to Pavilion but definitly cheaper than others in the KLCC area. The furniture in the room, and the structure of the hotel is a very classical Malay design. Overall, the room is clean but the bedlinen need a bit of improvement.

8.3 Jessie G.
Australia
November 05, 2012
A nice place to stay
Rooms are very comfortable and there is a good breakfast buffet
The hotel is in a nice quiet area but is close to shopping areas, it is easy to walk around the city area from the hotel. Staff were helpful and polite. There's a good view from the hotel's entrance area. The room was big and comfortable with a nice bathroom. The buffet breakfast is good with all sorts of foods available.

10 Jaroslav U.
Czech Republic
October 27, 2012
Great hotel with perfect service
everything
Top class and spotless service. Excellent dining. Lovely staff.

9.7 Kamal M.
France
October 26, 2012
Excellent hotel
Service, lovelly hotel, excellent breakfast
Very good service Very nice hotel Close to downtown Excellent breakfast buffet