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Excellent 8.7
Based on 5872 reviews

Recent customer comments

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based on 5872 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for money 8.8
  • Food/Dining 8.3

Nik A.
November 28, 2012
Lovely Hotel but poor Service
The Coffee House & The Ballroom & Foyer
1) Couldnt find our reservation upon check-in even after presenting our voucher. Had to wait for about 40 mins to find our reservation. 2) Staff not friendly & helpful 3) Again had to wait & argue with the coffee house staff in the early morning saying that our breakfast is not included in our room rates & we had to pay for our breakfast seperately. We were made to wait for about 30mins before the supervisor came & acknowledge that our room rates inclusive of breakfast. Dont even bother to appologized. It spoiled our breakfast & our mood.

Jacinta B.
United Kingdom
November 28, 2012
Fantastic hotel with lovely room.
Beautiful Malaysian style features with friendly staff.
Checked in by efficient, friendly and helpful staff even though we arrived hours before check in time. Ample sized bedroom was clean and neat. Beverage tray well stocked. Adequate tourist information about Kuala Lumpur. Bathroom was large, clean and amply stocked with toiletries. Fantastic shower head. Did not have hotel breakfast or dinner so can't comment on food. Hotel was within walking distance of Pavillion so plenty of places to have breakfast. Some food stalls just outside hotel with cheap food.

Pak W.
Hong Kong
November 28, 2012
very good of the facilities
clean and large of room, grand lobby and enough facilities for relaxation
clean and large of room, grand lobby and enough facilities for relaxation. location is not very good as quite quiet when walk back to hotel, need to walk about 10-20min to jalan bintang station. but it acceptable for this reasonable price

mazen A.
November 28, 2012
wonderful hotel with friendly staff
every thing so nice i was so comfortable wish i can back again near the klcc just walking 10 min and near the pavilion mall .full services

Li C.
November 28, 2012
Romantic bathroom in a spacious room
Great design and wonderful space
The building itself has a very unique Malaysian design. On my arrival, I was greeted by the staff at the door and help was offered. We stayed for 3 nights and the stay was lovely. The room was very spacious and the lighting was just enough. The bathroom was just great. There is a sliding door connecting to the bathrom and right next to the bathtub, there is this gorgeous sliding wooden window - which is so romantic. Besides, there's also the rain shower on the other side and a toilet next to it with a good size of mirror as well. The bed was comfortable and the television comes with a good variety of programme. There is a swimming pool and a gym as well. My stay have been wonderful. I wouldn't mind staying in the hotel all day long. The only thing which could be better is the customer service during check-in in the front desk. There's no smile from the staff and customer service was quite bad. I've been told that Starhill was very far away and I should go by taxi. On the other hand, the concierge was very friendly and helpful. I was then being told by the concierge that Starhill is just 5 minutes walk away and the hotel provides free shuttle to Pavilion (which is next to Starhill) and KLCC. In addition, despite that it is a shame that I did not get a good view from my room as my room was in level 3, I would love to visit this hotel for a stay again.

Alzaffili O.
November 28, 2012
Lovely hotel to satay
near the golden triangle of Bukit Bintang Shopping complex
near the golden triangle of Bukit Bintang Shopping complex. All of the shopping complex are within walking distance. The nearest want is Pavilion with a lot of expensive boutique. The hotel are like resort style with the swimming pool and the natural enviroment of it. But it quite expensive actually.

Molly C.
November 28, 2012
Great hotel with a fantastic location
Beautiful, clean lobby and room
The breakfast was good, had many variety of food. However, the Chinese Dim Sum can do with some improvements. The room was the largest I ever stayed in KL. Good shower pressure. Clean and comfortable room. Location was ideal for shopping with many malls bordering it. Gym was very disappointing. Very stuffy and lack of equipment. This is the only setback to what otherwise would be a top notch hotel.

Priyanath P.
Sri Lanka
November 27, 2012
Beautiful Hotel with excellent staff
Centrally located. Excellent Rooms and good food
I am a regular traveler to Malaysia and stay in different hotels to try them out. This is a very nice hotel, totally different to others and I would recommend this hotel to any body. You will never repent for selecting Royale Chulan.

MoonSung L.
South Korea
November 27, 2012
Flawless hotel
antique....but clean and well maintained
Though located in city center, green area is surrounded this hotel and very quite. It was flawless hotel, somewhat antique....but clean and well maintained, classy hotel.

philip C.
United Kingdom
November 26, 2012
Excellent room
everything else was rubbish
The rooms are good but everything goes downhill from there.I was unable to find the shop on the first floor.I defy anybody to find it from the main lobby lifts.The first floor has to be the weirdest outlay I have ever come across.I will go back to the Shangri la hotel next time !!