arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 5861 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 5861 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Li C.
Malaysia
November 28, 2012
Romantic bathroom in a spacious room
Great design and wonderful space
The building itself has a very unique Malaysian design. On my arrival, I was greeted by the staff at the door and help was offered. We stayed for 3 nights and the stay was lovely. The room was very spacious and the lighting was just enough. The bathroom was just great. There is a sliding door connecting to the bathrom and right next to the bathtub, there is this gorgeous sliding wooden window - which is so romantic. Besides, there's also the rain shower on the other side and a toilet next to it with a good size of mirror as well. The bed was comfortable and the television comes with a good variety of programme. There is a swimming pool and a gym as well. My stay have been wonderful. I wouldn't mind staying in the hotel all day long. The only thing which could be better is the customer service during check-in in the front desk. There's no smile from the staff and customer service was quite bad. I've been told that Starhill was very far away and I should go by taxi. On the other hand, the concierge was very friendly and helpful. I was then being told by the concierge that Starhill is just 5 minutes walk away and the hotel provides free shuttle to Pavilion (which is next to Starhill) and KLCC. In addition, despite that it is a shame that I did not get a good view from my room as my room was in level 3, I would love to visit this hotel for a stay again.

Nik A.
Malaysia
November 28, 2012
Lovely Hotel but poor Service
The Coffee House & The Ballroom & Foyer
1) Couldnt find our reservation upon check-in even after presenting our voucher. Had to wait for about 40 mins to find our reservation. 2) Staff not friendly & helpful 3) Again had to wait & argue with the coffee house staff in the early morning saying that our breakfast is not included in our room rates & we had to pay for our breakfast seperately. We were made to wait for about 30mins before the supervisor came & acknowledge that our room rates inclusive of breakfast. Dont even bother to appologized. It spoiled our breakfast & our mood.

MoonSung L.
South Korea
November 27, 2012
Flawless hotel
antique....but clean and well maintained
Though located in city center, green area is surrounded this hotel and very quite. It was flawless hotel, somewhat antique....but clean and well maintained, classy hotel.

Priyanath P.
Sri Lanka
November 27, 2012
Beautiful Hotel with excellent staff
Centrally located. Excellent Rooms and good food
I am a regular traveler to Malaysia and stay in different hotels to try them out. This is a very nice hotel, totally different to others and I would recommend this hotel to any body. You will never repent for selecting Royale Chulan.

philip C.
United Kingdom
November 26, 2012
Excellent room
everything else was rubbish
The rooms are good but everything goes downhill from there.I was unable to find the shop on the first floor.I defy anybody to find it from the main lobby lifts.The first floor has to be the weirdest outlay I have ever come across.I will go back to the Shangri la hotel next time !!

Fook S.
Malaysia
November 26, 2012
Classic and big hotel
Located in center of city
Nearby with pavilion mall, you can walk to there with 2-3min from hotel. Hotel is in melayu tradition design. In room is clean and big. Especially the bathroom is big. The food inside provide is Malaysia tradition food. I'm like it so much. Just if you drive in or drive out maybe difficult a bit, because traffic at there is worst.

David B.
United Kingdom
November 26, 2012
Wow-our first impression!
Good location for shopping malls & public transport but quieter than some in the central area.All staff were most helpful,friendly & efficient.
Superb hotel,,excellent value,room was well appointed,spotlessly clean throughout. Excellent breakfasts.Pool very pleasant but noisy as power house fro hotel seems to be located at back of property by pool--only a minor niggle. Wonderful views of skyline at night-Petronas Towers in particular.

Helena P.
Vietnam
November 25, 2012
The unforgettable honey moon for us...!
Very near to the Pavilion mall, can walk to KLCC.
We have spend our honey moon for 03 nights at this Hotel. The room was very nice with the Kingsize bed. The staffs were excellent. In general, we are very please and happy to stay at this Hotel. When i booked through Agoda, i have taken note that this trip for our Honey moon. They have put the chocolate in room and set the honey moon bathroom and bedroom for us. It's so wonderful, i really love this hotel. I will stay at this hotel if i come back to KL next time.

Christopher H.
United States
November 25, 2012
Beautiful hotel in prime area
Huge rooms, awesome decor, near major shopping area
i had glowing comments written that i ran out of characters for about this hotel experience, but agoda's system logged me out and i lost it all. idiots. so now i'm giving the mailed in version for my 500 points. this hotel rules. it's beautiful inside and out. i was upgraded to a business executive suite. it was huge. tv small for the space. decorations and lighting fantastic. bathroom huge. shower can fit 4 people, double sinks, nice lighting. dinner buffet $35usd -- not even close to vegas-like, save the money. lounges are very, very nice. pool looked great. shopping at the best malls nearby and within walking distance. asked to see deluxe room upon check out coz didn't think it would be as good. it was and would have no problem staying in a deluxe for $100 a night. i had a lot more details about this hotel, but the system was programmed by monkeys at agoda. book this hotel if you stay in kl.

Norhani I.
Malaysia
November 25, 2012
Lovely Malay touch in the design and deco
Location
The location is perfect and the staff are helpful. Rooms are nice and I love their big bathrooms!