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Excellent 8.7
Based on 5863 reviews

Recent customer comments

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Excellent



based on 5863 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Maree E.
New Zealand
August 31, 2012
Lovely spacious rooms & gracious exterior
Not as good a location as some
Stayed on a 'stay 3 nights pay for 2' package. Hotel was lovely & the staff friendly. Unfortunately we were not aware that breakfast was not included on the 3rd night ( as we were not paying for that night apparently) and we were not advised of this until after we had entered the eating area and started to serve up our breakfast...rather embarrasing...so of course we had to say we would pay for the breakfast.Surely that should have been explained either at check in or when we gave our room number to the girl on the breakfast desk as we entered. Location was ok...close to Pavilion Shopping Centre but a bit of a hike to the Skyrail...we have previously always stayed at the Melia Hotel & I must say that dollar for dollar I do think that the Melia is better value...Much better location for those shopaholics out there.

Yeoh C.
Malaysia
August 31, 2012
New and nice hotel
Near to Pavilion Mall
The hotel is very new and nice room. Walking distance a Pavilion Mall is a great. However far from train station

Darryl M.
Australia
August 31, 2012
Excellent hotel..great service and staff
All aspects of high standard
Hotel great but feel they could have promoted the entertainment in lounge bar as they were fantastic but had noone there..world class Celine Don numbers

Huw M.
United Kingdom
August 31, 2012
Stunning hotel and rooms, g location, service vari
Huge, amazing rooms. General decor
My girlfriend and I got a £68 deal for one night here. And wow. We were upgraded by a lovely receptionist to an apartment suite because it was my girlfriends birthday. They also arranged for a wonderful cal to be sent at midnight! Our room was unbelievable. Far and asway the biggest and best we've ever stayed in. And for the price it was outrageous. Breakfast buffet was expansive but not amazing. Service was very up and down. As I said, the reception were always helpful and friendly but room service was slow and the breakfast manager kicked off at me for taking a banana out of the buffet. So for people paying full price, the service could be better but for us on such a great deal it was an unbelievable stay!!

Kok K.
Malaysia
August 31, 2012
Great location
Walking distance to bukit bintang
The hotel is concealed from the surrounding building, so it's a bit difficult to get to. I used my trusty GPS unit to reach there. The room is roomy and clean. It is located very near to the Bukit Bintang street, however the road to it is a bit dark at night. Car park is located at the basement, at there is plenty of car park available. My wife usually enjoy the gym a lot, however she is complaining that the gym is not well equipped. Overall i am happy to stay there

Tong Y.
Malaysia
August 31, 2012
Nice and friendly hotel
Friendly staff
nice and friendly hotel located at the heart of city central. klcc and pavillion is just nearby at 15 minutes walking distance. but will not suggest guest with your kids to stay as 15 minutes walk will be a distance for kids.

Colin R.
Australia
August 30, 2012
Absolutely fabulous
spa treatments, restaurants, beautiful ambience
This place was truly amazing. We were upgraded to a club room which was really nice. We were in KL for 4 days and this place had so much to offer we spent a lot of our time in the hotel. The food was good and the selection was great and very good price. I used the spa and the hair salon and it was all fantastic. The Ramadan Buffet was to die for and the staff were friendly and very courteous. The chinese restaurant was insanely cheap and great food. A couple of small glitches with our food not being delivered to the right room and they forgot our request for an adaptor for the electricity, but such minor things it did not affect our impression of the place.

TERENCE T.
Malaysia
August 30, 2012
Great Hotel but far from Pavilion
rooms
quite good location but far from pavilion. Need 15 to 20 mins walk.

Selvakumar S.
Singapore
August 29, 2012
Beautiful Ambience & Welcoming
Breakfast was awesome
The hotel has warm staff and a great looking lobby for your relax some time before heading to your rooms. There is a piano recital in the evening.

Yury Z.
Russia
August 29, 2012
Hotel is good, staff is kind, rooms are spacious
spacious and clean rooms, superior location and varieties of food
I enjoyed staying in this hotel. It is new and vey well maintained, staff is well trained and smart, no need to repeat all the requests two times. staff is good in english. Rooms are very spacious and clean. Big advantage is 24 hrs wifi internet which is free and works perfectly without any interuptions. There are 3 restaurants of all kind of cousin oriental, local malay and mediterranian. All serve food of good quality and not very expensive. Location is prime, the main shopping mall Pavilion is just about 3 munites by walk, There is a shuttle to KLCC a few times in a day. Parking is for free and very spacious. Also I enjoyed swimming pool which is large enough and very cleran. I would recommend this hotel to all my collegues and friends.