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Excellent 8.7
Based on 5861 reviews

Recent customer comments

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based on 5861 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Service 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Alan D.
August 13, 2012
Excellent hotel
Breakfast is amazing
We booked a Deluxe room, but upon arrival we were upgraded to a Premier room with an amazing view of KLCC and the Petronas Towers. Great service!

Kau Y.
August 13, 2012
Super value
Walking distance to Pavilion, Bukit Bintang, etc
The hotel rooms are clean, neat and spacious. The breakfast is fantastic, reflecting the true colour of Malaysia.. with Malay, Chinese and indian food being served.. The hotel staffs are friendly and polite. Good hotel to stay!

Heather R.
August 12, 2012
Fantastic Hotel and wonderful Service
the room was beautiful, and breakfast that was included was awesome...yummy
i had a wonderful stay and the room was fantastic, service was wonderful. breakfast was to die for...loved the fresh fruit, the amazing choices, i do love roti and curry for breakfast and i must say they were very tasty...thank you for a wonderful stay.

Matthew H.
United Kingdom
August 11, 2012
Great location and nice hotel
located close to klcc
Nice hotel, rooms were clean and large with good service. Sound hotel for a 5 star but have stayed at better, that saying, reasonable value for money. Large selection at breakfast.

ong S.
August 10, 2012
great & lovely
friendly staffs, great breakfast,relex Spa, huge & clean room

Richard K.
United Kingdom
August 10, 2012
It has gone downhill
Customer Service is wonderful
stayed here 6 times now & 2 years ago it was as good a 5 star in kl as you could want, this time with 2 adults, & 2 teenage girls & a 7 year old as well. they gave us a cavernous 2 bed apartment which had almost no natural light due to the layout. sadly it seems worn & tired in all areas, from room decor to restaurant food quality. i would recommend that if it's ramadan, then don't stay here if you can help it. did the same last year & the food was seriously not good this year, especially as pavilion is 5 mins walk away. i wish i wasn't saying this, as we thought we'd found a gem, now sadly tarnished. the fabulous pool needs help too!

Keng C.
August 09, 2012
Cozy hotel and good location
Spacious room
Good choice for those who want to stay close to shopping mall and city centre but not right in the middle of crowded street surrounded by shopping mall like other hotel in Bukit Bintang. The deluxe room is spacious and Cozy. Breakfast is good even though during Ramadhan.

Pavel D.
August 09, 2012
lovely hotel but can't swin in the sea
good service, clean, nice room
It was a nice stay. But the only disappointment was that we couldn't swim in the sea and needed to stay at the pool because of the jelly fish.

michael W.
August 09, 2012
great hotel
clean, well organised and friendly staff
we were satisfied with the level of service, a good location close to the golden triangle for shopping

Qamar A.
August 08, 2012
a true 5 star in the heart of bukit bintang, kl.
rooms were nice and v clean, v good staff, beautiful entrance hall and waiting area. use red taxi if you wanna save some money. 5 mins walk into several shopping malls and many restaurants. only 10 mins walking distance is "ancient thai" massage studio and we had our best massage of our life; very clean place and very respectful staff.