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Excellent 8.7
Based on 5845 reviews

Recent customer comments

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based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

10 Zhazira A.
August 07, 2012
Malaysian cultural hotel, like it!
Spa, rooms, location, breakfast
excellent location. next to the Petronas Twin Towers, and many shopping centers. helpful personal. Excellent breakfast. if you want to fully feel Malaysian culture you must go to Royal Chulan!

10 Ho C.
August 07, 2012
Lovely hotel, great beds, convenient location
Very comfortable, clean and new hotel
The hotel was very classy, the staff were all friendly, and there were even free shuttles to KLCC and Pavilion that you can take from the hotel. Rooms were also huge, and I loved the spaciousness of the bathroom as well.

9.3 andrew S.
August 07, 2012
pleasant stay great view of the twin tower- night
only stayed one night (overnighter - enroute to Phnom Penh ) will stay there again.

8.3 Nur A.
August 06, 2012
Good location
Luxurious hotel, yet reasonably priced. Pavilion Shopping Mall is just 5 mins' walk away, but you will need to make a dash across the busy Jalan Raja Chulan to get to it. The hotel provides shuttle bus there, but only at 2 fixed times a day.

10 Martin C.
August 06, 2012
5 star hotel in a great location
Soft beds, firm pillows, great bubble bath
Awesome hotel in awesome location with awesome breakfast

10 Martin C.
August 06, 2012
Lovely hotel, great beds, convenient location
near the shops, walking distance from everything
Everyone was helpful, breakfast was awesome, want to take the bed home with me!

7 Colin D.
United Kingdom
August 06, 2012
Great hotel with service to match
Large bathrooms!
A return visit to this hotel. Can't really post a better recommendation to that. The hotel is fairly new and it very well maintained. Although check-in was a long, drawn-out affair and only one of the rooms was ready, the rest of the stay was faultless. Good service, good rooms and bathrooms, excellent menu options at breakfast and in the hotel's restaurants. Given the size of the city, the hotel's as conveniently located as any hotel of its class in the city. I would not hesitate to recommend this hotel.

8.7 Emily C.
United States
August 06, 2012
Very comfortable, clean and new hotel
Fabulous bed, bed linens, bathroom, and wooden floors are a plus
I stayed at The Royale Chulan hotel for one night before a trip to Penang. I arrived late at night, had easy check in and went straight up to my room. I was pleasantly surprised by the size of the room, the pristine condition of the furniture, and the fabulous bathroom. This hotel is great and I would definitely be happy to stay here again when I am in KL again.

8.7 anthony S.
United Kingdom
August 06, 2012
Best Value for Money
Delux Rooms are spacious, comfortable and come with a great bathroom
This hotel offers great value for the business traveler. The room sizes on average are 45 sq meter compared to other 5 star hotels between 30 to 35 sq meter. They are very comfortable and come with an extremely large and well equipped bathroom offering an open view to the flat screen TV from a horizontal position in the bath. The hotel is just over 4 years but does in the public areas show signs of fatigue. It was obviously a low budget construction and looks older than the Shangri La.The staff were courteous and polite, although not up to the standard of experience as with the long serving staff in other 5 star hotels. It is true that you can hear your neighbors from the adjacent bedrooms, but there again who wouldn't when they are singing in the bath. The Restaurants were empty and they only really cater for Muslims during the Ramadan Period. This is not a [problem in KL as it is nice to eat in other recommended restaurants. Breakfast however was excellent and quite extensive for the earl morning appetite. I obviously agree with my own comments as I have just booked again from 8th August.

7.7 YI X.
August 05, 2012
lovely hotel,nice service and good location
good location
like this hotel much!! lovely and full with traditional style hotel, nice and friendly service and good location… near by twins tower and pavilion… strongly recommend ~~