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Excellent 8.7
Based on 5845 reviews

Recent customer comments

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based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

Perumal M.
July 05, 2012
Great hotel at a convenient location
The staff , the architecture and location
We are regulars to Royale Chulan, the hotel staff are familiar with us and it is our prefered hotel while in Kuala Lumpur. The restaurants have good a variety and mostly we dine late in the night with the Warisan by calling for room service.

Perumal M.
July 05, 2012
Great hotel at the right location r
The staff, the location and the accessibility.
We are business travellers and due to the close proxymity to our business centre, we are regulars to Royale Chulan. The staff make us very comfortable and it makes us return there everytime we are in town. excellent facilities and the shopping centres nearby gives a complete satisfied experience for us.

Saudi Arabia
July 05, 2012
good location
I finish all my business. Meeting at. This cenralized place the rooms were not big enough as what i reed and we must pay extra for any other service such as water extra bed So the area. Is. So busy

Seow C.
July 04, 2012
Great location spacious room luv it!
Pavillion shopping mall is just behind the hotel
Spacious room, staffs with good service and polite.

Juland A.
July 04, 2012
Lovely hotel
the hotel which is located at the best place of the heart ofthe capital city was very good. I was on my hony moon and my wife did really liked the hotel. It is nice and the pool was very nice. Breackfast was very good. the only problem was that hotel is a littel bet away from shops.i recommend.

Ishak J.
July 04, 2012
Room are spacious...
The bathroom always nice.
TotaLly dissappointed with the service. Called the Service Ctr at 9pm to ask for a bucket of ice cubes to be sent to the room but receive none. Called again at 10pm but stil never receive at all. Final call at 11pm still the same. Such a poor service with a bad attitude staff. Really regret it..

Leticia H.
July 04, 2012
Nice rooms
Acceptable location. Room upgrade. Nice courtyard
Nice room but pillows stink ! Had to wait two hours before we got room keys

Leticia H.
July 04, 2012
Good location
Nice room
staff service poor. had to wait to be checked in. nice room upgrade . spacious. coffee house nothing to shout about. nice courtyard. room clean but pillow was smelly

Alice P.
July 03, 2012
Beautiful and charming hotel
Cleanliness, spaciousness, courteous and helpful staff
What a delightful vacation my daughter (aged 25) and I had last week. Our stay at Royal Chulan was amazing for various reasons. Cleanliness of the rooms, effective hot showers, quietness and courteous staff. However we did have "neighbours" who were shouting (or talking very loudly in the night (although in their rooms) and whose children were running about and that somewhat disturbed the peace. Pavilion shopping mall (and others) were very nearby. However, watch out for the traffic that can take forever to get you even across a short distance. Walking may be faster. The spa was delightful - it felt like an "escape" and we thoroughly enjoyed the treatment which was professional and clean. The gym hours should be extended. One night we went at about 8 pm but it was already closed.

Caroline G.
July 03, 2012
Perfect Hotel
beautiful decor, attentive staff
This was art of our honeymoon stay and we spent 5 nights hers which were perfect, staff are polite and helpful and attentive..pool area is lovely, bfast is amazing..location is good too..loved our stay here.