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Excellent 8.7
Based on 5845 reviews

Recent customer comments

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based on 5845 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.6
  • Staff Performance 8.9
  • Value for Money 8.8
  • Food/Dining 8.3

10 Pornpid W.
March 07, 2012
Lovely hotel
Helpful and friendly staff.
we stayed 3 nights and loved every thing about this hotel. we got upgraded to a premium room, which is beautiful.the breakfast is massive with lots to choose. when we asked for late check out, we got complimentary 2 hours. while we were there, the asean meeting was held at the hotel. the staff managed to give equal service to us and to the asean representatives.would recommend this hotel to anyone.

8.3 Abdulrahman A.
United Arab Emirates
March 07, 2012
Nice Hotel
Brand New, Clean!
The Hotel has a unique architecture and design. I was upgraded to a huge one bedroom apartment. The internet is quite fast. All facilities were top notch and not far away from the main bukit bintang street. I strongly recommend staying at this reasonably procied 5 star hotel. The tranquility of the hotel is a great plus.

8.7 Dilara Q.
March 07, 2012
Nice Hotel
Everything was good
The room we stayed in was the Delux room. It was a lovely big room over looking the street and the towers. The only trouble with the room was that there was a wooden partition between the bathroom and the bedroom. Besides this , it was a superb stay. Walking distance to the Pavlion Mall and Bukit Bingtang walk.

9.3 Jiyoun L.
South Korea
March 05, 2012
Quiet environment thou easy access to BukitBintag
Clean, Quiet envrionment
i love the environment of this hotel and location. (but it's not easier to access travel spots in bukitbintang than hotels in bukitbintang.) the environment is perfect for us who really want to be relax. every service in this hotel is good by the price. breakfast buffet is also good for me thou some other people don't like it. i think that they don't like specific spices or malaysian food and that's why they think the food is not great. i'm sure that someone who wants cultural experience wouldn't be disappointed. but don't expect the quality of amenities. for example, they served just one piece of toothbrush for two people and the toothbrush is not the thing for me.

7.7 May C.
March 03, 2012
Hotel with a traditional feel
Great breakfast variety
the good: + great concierge services expected of a 5-star hotel + clean room, environment consciousness + chamber helpers, concierge, restaurant chefs, gym personnel are initiative and serve with smiles + lift is activated by secured room door cards, you feel safe in hotel. the bad: - reception is the first line of service yet they are not as warm as the rest of the hotel staff. - check-in is 3pm as compared to most kl hotels' check-in is at 2pm. when i asked if there's possibility of early check-in, the lady reception just shook her head and gave me a "too bad" look. i'm totally shocked. that's the only gripe i have for royale chulan. in general, it's an ok 5-star hotel. not much of a view at my level 3 room that faces the back of the hotel, so no comments about views.

7.3 Jeric T.
March 03, 2012
Great hotel with free upgrade
complimentary upgrade of my room
the second time i stay int he hotel and i'm surprise that given the complimentary upgrade of my room. Fantastic and great experience with the hotel

10 Ho C.
March 03, 2012
Good location and friendly staff
Royal treatment with great value for money
our stay at the royal chulan has been a exceptional good experience .staff has been most forthcoming and obliging during our stay. security into the hotel is good. our room was of a high standard with good insulation for noise from the outside. our breakfast was all one would expect from such a high standard establishment. we can highly recommend a stay at this hotel

10 shamsulakmar M.
March 03, 2012
great location n lovely hotel with great service.
architure facade n tranquility
it was agreat stay and enjoyable. near shopping mall

7.3 Pei Y.
March 02, 2012
good balcony room
balcony room with twin tower view!
the hotel is good and value for money. staffs are professional and efficient. however, i order pool side pizza and it sucks.

8.7 sayid R.
March 01, 2012
Great Hotel, Killer Breakfast
Nice rooms and great breakfast
hi guys, stayed here during chinese new year which kl will be almost empty, good for local a like me. its a really nice hotel with a reasonable fee, the concierge was not cool enough sometimes. room was neat, loved the tub and the exclusivity, breakfast was of the hook, there are all sorts of japanese, western, local breakfast, i might miss a few more countries...